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Enterprise Operations and Infrastructure Manager

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Enterprise Operations and Infrastructure Manager

Salary

$114,087.00 - $171,131.00 Annually

Location

Gilbert, AZ

Job Type

Full Time

Remote Employment

Flexible/Hybrid

Job Number

26-00021

Department

INFORMATION TECHNOLOGY

Opening Date

07/23/2025

Closing Date

8/17/2025 11:59 PM Arizona

+ Description

+ Benefits

+ Questions

We Are Seeking

Team Gilbert has an exciting opportunity for an Enterprise Operations and Infrastructure Manager who is innovative, driven, and passionate about serving the community! We’re seeking a dynamic IT leader who brings a rare blend of strategic insight and hands-on technical acumen. This individual excels at guiding high-performing teams through the complexities of hybrid-cloud environments, enterprise infrastructure, and evolving public-sector demands.

The Enterprise Operations and Infrastructure Manager:

+ Leads a team of nine (9) individuals with diverse and complementary technical skills to support a technology and hybrid-cloud infrastructure that includes Azure, AWS, disk storage, servers, data network, Wi-Fi, directory services, email, phone system, voicemail, security (scanning, filtering, proactive threat protection), public safety radio, and audiovisual services for 205 lines of services spanning 20+ locations.

+ Plans the IT Enterprise Architecture for the organization to include the evaluation, selection, budget, procurement, implementation, maintenance, and audit of IT infrastructure to ensure it is both secure and sustainable.

+ Manages projects to ensure proper equipment is procured, project planning is adequate, change control is followed, and customers are communicated with clearly.

+ Coordinates the work of the team with each other, other teams in IT, vendors, employees and ensures proper change control and communication is practiced.

+ Develops and maintains the IT Enterprise Architecture plan to ensure IT systems are properly designed, sustainable, and secure.

+ Recommends changes to strategy based on emerging technology and changing needs of the organization.

+ Forecasts future changes to contracts and infrastructure and prepares budget projections and requests.

+ Maintains a thorough knowledge of IT infrastructure connectivity, interdependency of systems, and impact of infrastructure components on business delivery to be used when troubleshooting failed systems.

+ Prepares, critiques, and implements organizational and departmental policies, procedures, and goals.

+ Other duties as assigned.

About You

At Team Gilbert , we hire innovative, forward thinking problem-solvers who love what they do! In addition to possessing the ability to live out our core and functional values daily, candidates must possess the following requirements:

+ Bachelor degree in Information Technology, Engineering or Business Administration

+ Eight years of progressively increasing IT infrastructure experience (hybrid-cloud, disk storage, directory services, server, email, security, etc.)

+ Five years of project management experience working with many concurrent projects

+ Three years of supervisory and leadership experience

+ Two years of budget and financial management experience

+ Valid Arizona Driver License

The ideal candidate for this position has a working knowledge of supervisory, leadership, and critical thinking skills. You’re right for this role if you know budget preparation, financial management, and procurement. Required skills for this position include project management, change management, data networks, directory services, and security best practices. Excellent communication skills are needed including written, oral, and presentation.

This position is an At-Will position and is FLSA Exempt - ineligible for overtime compensation. This position requires a pre-employment physical and/or drug screen

This position has been identified as an eligible position for a Hybrid work agreement. Modified work privileges are approved at the sole discretion of the department director; as such, the department reserves the right to modify or discontinue modified work arrangements at any point. Regardless of work location (Remote, On-Site, or Hybrid) Town of Gilbert employees are required to reside in the state of Arizona.

Physical Demands and Working Conditions for this position include:

This position has been designated as a Sedentary position that spends a majority of their workday in an office setting.

Click here (https://www.ssa.gov/OP\_Home/cfr20/404/404-1567.htm#:~:text=Sedentary%20work%20involves%20lifting%20no,in%20carrying%20out%20job%20duties.) to learn more about the different physical exertion levels as defined by the Social Security Administration.

Why Team Gilbert?

Gilbert’s Mission: Anticipate. Create. Help People

Our Values: Driven, Kind, Bold, Humble

Awards & Recognition (https://www.gilbertaz.gov/about-us/team-gilbert/awards-accolades) : We are proud of these achievements and continue to work hard to make Gilbert the best place to live, work and play.

We Are Here to Help!

Gilbert is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If any reasonable accommodation is needed while participating in the application and interviewing process, please contact our People Team (Human Resources) at 480-503-6823. Requests should be made as early as possible to allow time to arrange the accommodation.

Gilbert provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Anticipated Recruiting Timeline:

Posting Closes: August 17, 2025

Candidate Review: August 18-20, 2025

Virtual Interview Invites Sent: August 21, 2025

Virtual Interview Submission Deadline: August 31, 2025

Interview Invites Sent: September 4, 2025

In-Person Interviews: September 16 and/or September 17, 2025

Anticipated New Hire Start Date: October 13, 2025

Gilbert offers a comprehensive benefits package for qualifying positions that includes medical and dental insurance, life insurance, disability, pension, tuition reimbursement, parental leave, babies at work, and more! Click Here (https://www.gilbertaz.gov/home/showdocument?id=42978&t=637793142009536761) to see a list of our benefit offerings at-a-glance, or visit our website to see our full employee benefits guide (https://www.gilbertaz.gov/departments/human-resources/benefits) .

01

In the questions that follow, you will be asked for information about your qualifications. If you do not have that type of experience, enter "N/A". Answers provided in this supplemental questionnaire must be substantiated in your application. Be aware that submitting a resume in lieu of completing the application and supplemental questions may disqualify you from further consideration, so be thorough in answering the questions. Please indicate whether or not you accept these terms by checking the appropriate response below.

+ Yes

+ No

02

Do you have a bachelor's degree in Computer Science, Management, Information Systems, or closely related field?

+ Yes

+ No

03

If you have a non-technical degree, please list it in the space provided below. If this does not apply to you, enter N/A.

04

Do you have a master's degree or higher in an IT discipline or closely related field?

+ Yes

+ No

05

How many years of work experience do you have in a senior IT leadership Role that includes creating strategy and operational planning for robust and scalable infrastructure and industry leading cloud and hybrid-cloud platforms such as Cisco, VMware, Microsoft and AWS?

+ None

+ Some but less than 5 years

+ 5 - 8 years

+ 8 years or more

06

How many years of experience do you have in a regulatory environment?

+ None

+ Some but less than 2 years

+ 2 years or more

07

Do you have experience leading and motivating a diverse, technical workforce?

+ Yes

+ No

08

What is your experience in managing multiple large-scale enterprise projects at any given time?

+ No experience in this area

+ Less than one year

+ More than one year, less than four years

+ More than four years, less than eight years

+ More than eight years

09

How many years of experience do you have managing or leading large-scale enterprise operations for 24x7 Public Safety environments, such as Police and Fire?

+ No experience in this area

+ Less than one year

+ More than one year, less than three years

+ More than three years, less than five years

+ More than five years

10

Do you have experience supporting key stakeholders for any of the following regulatory compliance regulations: (Please check all that apply)

+ Criminal Justice Information System (CJIS)

+ Health Insurance Portability and Accountability Act (HIPAA)

+ Payment Card Industry (PCI)

11

What relevant certifications do you currently have? (Check all that apply.)

+ ITIL

+ ITSM

+ AWS

+ Microsoft

+ CCNA

+ CISSP

+ Other

+ None of the above

12

How many years of experience do you have leading and managing Cloud Technology vendors, such as Microsoft Azure and Amazon Web Services?

+ No experience in this area

+ Less than one year

+ More than one year, less than three years

+ More than three years

13

How many years of experience do you have managing vendor relationships and contracts, to include negotiating contracts?

+ No experience in this area

+ Less than one year

+ More than one year, less than five years

+ More than five years

14

How many years of experience do you have with automation and orchestration for Disaster Recovery solutions or Production Environments?

+ No experience in this area

+ Less than one year

+ More than one year, less than three years

+ More than three years

15

How many years of experience do you have using Network and Performance Monitoring software to determine Key Performance Indicators or metrics?

+ No experience in this area

+ Less than one year

+ More than one year, less than five years

+ More than five years

16

The following question is strictly confidential and will not be made part of your application for employment. Preference Status per Arizona Revised Statute 38-492 (select all that apply):

+ Veteran

+ Disabled Veteran

+ Veteran's Spouse / Surviving Spouse

+ Disabled Person

Required Question

Employer

Town of Gilbert

Address

50 E. Civic Center Drive Gilbert, Arizona, 85296

Phone

(480) 503-6823

Website

https://gilbertaz.gov/jobs

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