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Technical Operations Engineer (#93)

Raleigh, NC, United States of America

$65,000.00 -$75,000.00

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Overview

Join one of the fastest-growing and largest privately held security companies in the U.S.! Since 1998, Sunstates Security has established a reputation for providing excellent customer service and quality work environments for its team across the country. We're committed to hiring, developing, and retaining a diverse and exceptionally qualified workforce.

We reinvest in our employees by offering a benefits package that exceeds industry standards, career growth opportunities, extensive internal training, employee incentive programs, team recognition, and more. Employees are provided with the tools and knowledge they need to be successful and hands-on management support.

Recent national awards received by Sunstates include Outstanding Contract Security Company in 2022 & 2023 and INC’s America’s Fastest Growing Private Companies list.

Sunstates Security’s mission and vision statement are at the heart of everything we do, focusing all efforts on honor, integrity, and trust. If you're searching for a career with challenging and rewarding opportunities, we invite you to explore the possibilities at Sunstates Security. As a proactive security partner for some of the country's leading companies and organizations, we provide careers for talented people to become part of a successful, growing company.

Job Skills / Requirements

Sunstates Security is seeking an experienced Technical Operations Engineer for a client in downtown Raleigh. The embedded TechOps Engineer will work in a global team environment to support Integrated security installations, ongoing service support and provide key support for the Regional Security Managers (RSM) Information Sharing And Analyst Center (ISAAC) operations and HR People Team. The role provides leadership and delivery to the processes, goals and objectives of the team.

This position offers a salary range of $65,000- $75,000 (DOE) along with industry-leading benefits including full medical, dental, vision, and life insurance coverage, PTO, a 401k plan with company match, tuition assistance, and more.

Working hours are 40 hours a week and need to be flexible to accommodate the requirements of project schedules. Typical working hours will be M-F between 0800 - 1700hrs, with the exception of India recognized holidays. The exact working hours will be determined by the Tech Strategist Lead and based on specific project and customer requirements.

Emergencies, after-hours work and overtime will be documented with a service ticket and billed in addition to the agreed amount on a case-by-case basis.

Responsibilities include but are not limited to:

+ Professionally communicate project and program statuses to RSMs and other team members.

+ Monitor service performance. Analyze repeat or escalated service issues. Point of contact for escalated issues that aren't resolved in a timely fashion.

+ Professionally manage VAR or other provider relationships. Assist in VAR qualification. Communicate with VARs during projects, service and technology projects. Professionally maintain relationships.

+ Perform all technical system programming on large or new construction works, capital projects, or other improvement projects. Act as a backup for the Program Manager.

+ Responsible for preparing new and existing site projects with baseline VMS, Camera, Access Control, and other Security related programming. Basic troubleshooting as required.

+ Basic IT networking skills and troubleshooting.

+ Knowledge of lnfoSec requirements to include PIA's, VRA's and ESS assessments.

+ Provide special project support to System Engineer and/or System Administrator as assigned by PgM i.e. assisting with upgrades or new systems hardware, software and server/network.

+ Provide typical project administrative functions as assigned on all efforts including building security layouts, change history, programming records, close out documents, bid packages and other PMO tools.

+ Must be certified and capable of configuring and programming of AMAG and Milestone at a minimum or have the capacity to do so in a defined period.

+ Coordinate activities with the Security Operations Center (ISAAC) globally.

+ Provide assistance to ISAAC personnel, VARs, as well as internal customers and stakeholders in daily break-fix reported in all Red Hat office locations.

+ Assist local VAR in trouble-shooting systems issues and acceptance testing activities.

+ Supporting and enhancing site security operations.

+ Protecting Company Intellectual and Physical assets.

+ Establish, manage, and maintain the operation of site security systems including Access Control, CCTV, Telephony and related systems.

+ Provide timely support to special assignments from superiors.

Competencies & Requirements:

+ Works independently, exercising initiative, adaptability, and executing efficiently.

+ Solves complex problems; takes a new perspective using existing solutions,

+ Exercise judgment within defined procedures and policies to determine appropriate action.

+ Ability to read and markup AutoCad drawings.

+ Working closely with other regional TechOps Engineers and administrators, to maintain proficiency of current software versions and skill of Lenel, Milestone, Envoy and HR Software as needed.

+ Certifications/Training completions required for this role:

-Lenel

-Milestone

-Envoy

-2N Intercom

-Motorola

-Computer A+ Basic

-Networking

+ -AWS and Server virtualization

-lnfoSec knowledge

Education Requirements (All)

Associates DegreeBachelor's Degree from 4 year college/university

Additional Information / Benefits

The Sunstates customizable benefits package includes the following minimum components:

+ Affordable Care Act compliant Medical Benefits Program

+ Dental Insurance Program

+ Free Life Insurance

+ Disability Insurance

+ Paid Time Off & Bereavement Leave

+ Paid Holidays

+ Direct Deposit or Pay Cards

+ Employee Incentives

+ Referral Bonuses

+ Employee of the Month Award

+ Education Reimbursement

+ Service Awards

+ Employee Involvement Initiatives

+ Management Mentoring and Support

+ Career Advancement

+ 401K program

Only candidates who meet our rigorous employment standards and who are excellent matches for open positions (as personally verified by Site Managers) are invited to join our security team. We are proud to be an Equal Opportunity Employer and supporter of our military veterans!

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Short Term Disability, 401K/403b Plan

This job reports to the Manager

This is aFull-Timeposition

Travel is not required

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