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Description

About Air Systems

Air Systems, a subsidiary of EMCOR Group, is a leader in HVAC, plumbing, sheet metal, high purity process piping, and building automation systems. As part of EMCOR, the world's leading provider in our field, we’re passionate about providing our clients with solutions that make a real difference.

Job Overview

Air Systems Inc. is looking for a **Dispatcher** to join our **Service** team in San Jose, CA. We are seeking a full-time Service Team Member to support our service department by responding to customer service calls and assisting with project work. This non-exempt position reports directly to the Service Team Supervisor.

Key Responsibilities

+ Schedule and dispatch technicians to job sites based on company policies and customer requests, utilizing dispatch software, email, and phone communication.

+ Accurately record and maintain service-related information, including customer requests, completed work, invoicing details, maintenance agreements, and financing.

+ Assess work orders to determine required personnel, materials, and equipment; coordinate with the Purchasing Manager to ensure technicians are fully prepared each day.

+ Address and resolve customer inquiries and complaints in a timely and professional manner.

+ Analyze information and evaluate results to identify optimal solutions and resolve service-related issues.

+ Communicate clearly and professionally with customers, vendors, and external partners, representing the organization in a positive manner.

+ Prepare and review daily work orders for accuracy; close out work orders to generate invoices and track technician payroll hours, including time confirmations.

+ Keep both customers and technicians informed of order statuses and any scheduling changes.

+ Perform customer service duties such as answering incoming calls, scheduling service appointments, following up with customers, and promoting Planned Maintenance Agreements.

+ Handle general clerical tasks including filing and administrative support for both the service and retrofit departments.

+ Provide assistance to the Service Team and Service Vice President with special projects as needed.

Qualifications

+ Proven experience in service-related dispatch or customer service roles (2+ years preferred)

+ Strong organizational, multitasking, and leadership skills

+ Exceptional customer service and communication abilities, including a professional phone presence

+ Skilled in problem-solving using logic and reasoning

+ Ability to build rapport with field personnel and effectively navigate challenging situations

+ Proficient in Microsoft Office Suite (Excel, Word); comfortable learning new software

+ Positive, team-oriented attitude with flexibility to adapt in a fast-paced environment

+ Willingness and eligibility to work overtime during busy seasons

+ High school diploma or GED required

Preferred Qualifications

+ Knowledge of HVAC parts, systems, and terminology

+ Prior experience as an HVAC technician, technical support, or sales in the HVAC industry

+ Previous dispatch or construction industry experience is a plus

Benefits

+ Comprehensive health coverage (medical, dental, vision, prescription).

+ Telehealth access and HSA/FSA options.

+ Employer-paid Life, Accident, and Disability Insurance: 1.5 times your salary.

+ Generous paid time off, with increases each year + 10 paid holidays.

+ On-site employee gym and EV plugs and/or bike commuter benefits.

+ Opportunities for professional growth through educational assistance and career development programs.

+ A flexible work environment and culture that prioritizes team collaboration, work-life balance, and personal well-being.

Why Air Systems?

At Air Systems, we believe in fostering an environment of growth, integrity, and respect. We take pride in being an employer that values safety, teamwork, and a commitment to excellence. Our **Standards of Success** reflect the values we uphold in every project:

+ Safety First: We care about the safety and well-being of our employees, partners, and clients.

+ Teamwork: We work together with respect, integrity, and a shared commitment to excellence.

+ Innovation & Growth: We’re always looking for better ways to do things, and we encourage creativity and continuous improvement.

_At Air Systems, we respect your privacy and protect your personal information. The data you provide during the application process will be used solely for recruitment purposes and kept confidential. We do not share your information with third parties, except as required by law or with your consent._

_Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies_ list open positions here (https://recruiting.ultipro.com/EMC1002EMCGI/JobBoard/cc563430-39f7-4c82-bdfe-62f295bd857a/?q=&o=postedDateDesc&w=&wc=&we=&wpst=) _. Please check our available positions to confirm that a post or email is genuine._

_EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process – it is probably fraudulent._

_As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled._

**Competitive Salary** : $30-$40 per hour based on experience.

\#airsys

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.