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Careers With Purpose

Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We're proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint.

**Facility:** GSS National Campus

**Location:** Sioux Falls, SD

**Address:** 4800 W 57th St, Sioux Falls, SD 57108, USA

**Shift:** 8 Hours - Day Shifts

**Job Schedule:** PRN

**Weekly Hours:** Varies

**Salary Range:** $19.00 - $30.50

**Pay Info:** Pay starts at $19 and increases according to years of applicable experience.

Department Details

Must have outstanding customer service skills and enjoy working with people.

Job Summary

Build and maintain trust in Sanford being an industry leader in service and technology, while utilizing communication, training and problem-solving skills to meet the technology needs of our guests and employees. Requires general networking, unified communications, and technology systems support and knowledge of commonly used concepts, practices and procedures within the technology field. Approach customers with knowledge, empathy, tech-savviness and happiness that provides an experience second to none. Duties to include: consistent interaction with our customers (team members, patients, families and other guests of Sanford, troubleshoot company owned and personal devices, replace company owned devices when necessary, and help customers with best practices and productivity tips. Must have a passion for providing excellent customer service that goes above and beyond expectations of their audience. Ability to communicate across all generations, functions, settings, regions, and levels within the organization to meet the needs of customers. Position requires on-site support in multiple clinical and non-clinical departments and facilities including patient rooms, emergency department, and other patient care areas.

Technical knowledge includes support of technology devices or software packages that are unique to an individual or a department's needs, while also maintaining Sanford technology standards. Must learn and maintain specific hardware/software knowledge. Knowledge of the configuration and maintenance of personal computers and related operating systems and applications. Ability to work with multiple departments and facilities in providing necessary support and installation and troubleshooting of hardware and software standards.

Demonstrated ability to problem solve and communicate. Must be knowledgeable in the latest mobile and end-user computing technologies. Assist in training and educating customers. Build lasting relationships with customers, and understand their situations, needs, work styles, challenges and satisfiers. Must have a motivation to learn, an aptitude for acquiring new skills, & be personally accountable.

Qualifications

Associate's degree in computer related field preferred.

Valid Driver’s License required. Must maintain a good driving record.

Benefits

Sanford Health offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, and a generous time off package to maintain a healthy home-work balance. For more information about Total Rewards, visit https://sanfordcareers.com/benefits .

Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to [email protected] .

Sanford Health has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre-employment background screening as a condition of employment.

**Req Number:** R-0220496

**Job Function:** Information Technology

**Featured:** No