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UPMC Health Plan is hiring a Systems Analyst Senior to support their Application Engineering team. If you have excellent communication and negotiation skills with Data Healthcare experience. APPLY NOW!

Purpose:

Under the general direction of the management team and senior staff, the Systems Analyst - Senior provides experienced analytical services, defines requirements, developing and/or maintaining applications/systems, and providing services to meet client IT and business needs.

Prefer local Pittsburgh candidates and surrounding areas.

Work from Home Opportunity- must be able to work EST hours.

Responsibilities:

+ SDLC (System Development Life Cycle): Have an intermediate understanding of the application development life cycle. Ability to apply those principles to day-to-day work. Experience with Agile/SAFE is necessary as the application ecosystem is already within one of our Release Trains.

+ Elicit Requirements: Collaborate with Product Owners to gather business needs. Conduct stakeholder interviews, focus groups, and workshops. Analyze current processes, regulatory requirements, and pain points. Participate in Sprint planning, backlog refinement, and daily standups (especially in Scrum environments). Work with Scrum Masters and Project Managers to prioritize features. Define epics, features, and stories in tools like Jira or Azure DevOps. Develop Roadmaps in coordination with Product Management, Architecture and Engineering to ensure all share a common vision.

+ Application Upgrades and Implementation: Review and validate functionality of application upgrades and implementations. Report back on any problems. Identify new functionality and/or hardware requirements as assigned. Ability to create test plans.

+ Vendor Relationships: Interact with vendors (technical issues, project initiatives) under the direction of more experienced team members as necessary. Assist with issue escalation where applicable.

+ End User Training: Create and review existing training documentation. Facilitate high-level user training sessions independently.

+ Communication: Responsible for demonstrating appropriate, clear, concise, and effective written and oral communications in all interactions to build relationships and accomplish day to day work and projects.

+ System Integration: Complete assigned tasks related to system integration. Validate testing. Ability to modify existing test plans.

+ Report Writing/Analysis: Write, analyze, and make modifications to reports either independently for basic requests or under the direction of more experienced team members for more complex requests.

+ Process Improvement: Create and update processes. Ability to contribute to process improvement efforts.

+ Second and Third Level Support (Including Maintenance Activities): Independently triage and resolve level 1 and level 2 support issues. Escalate level 3 support issues accordingly.

+ Documentation: Complete documentation/flow charting of system builds and maintain team's existing documentation independently. Responsible for validating current documentation. Extract and document customer/business requirements and needs for use by enterprise architecture and engineering teams (network, system, and software).

+ Interactions with Others: Successfully completes projects, tasks, and initiatives by embracing a team-first approach. Works in collaboration with team and offers feedback, where appropriate, to complete individual and group efforts. Shows the ability to adjust and be flexible to change by adapting approach when necessary. Mentors less experienced staff.

+ Data Confidentiality/Security: Always maintains confidentiality of sensitive information.

+ Self-Development: Responsible for continuous self-study, trainings, partnering with more senior members of team, and/or seeking out opportunities to broaden scope to stay up to date with industry and organizational trends. Seeks feedback from senior team members for development and effectively incorporates feedback into work and behaviors.

+ Translate business and customer requirements as well as design requirements/standards into documentation and comprehensive user stories for their engineering colleagues

+ Lead user engagements and/or early-stage discovery efforts.

+ Develop Roadmaps in coordination with Product Management, Architecture and Engineering to ensure all share a common vision

+ Coordinate with design, product management, and engineering to clear any disconnects and/or to gain clarity on customer expectations.

+ Demonstrate an ability to keep the team's backlog prioritized based on business/patient care value and technical dependencies.

+ Surface prioritization conflicts to product and engineering management in a timely manner.

+ Develop KPIs to quantify success on product delivery

+ Demonstrate ability to autonomously build comprehensive analytical and financial models for quantifying financial/business value.

+ Typically has 5+ years' experience with modern technology and application support through education or practical experience.

+ Highly driven and self-motivated to exceed expectations.

+ Ability to work independently and in a team-based environment.

+ Demonstrates thorough understanding of information technology fundamental tools and concepts (SDLC) of one of the information technology professional disciplines and applies that understanding to make independent practical contributions to IT work within a UPMC department or function.

+ Completes on-going training on-the-job, through courses, self-study, certifications and/or advanced degrees to maintain and enhance technical and business capabilities.

+ Additionally, this position may be required to maintain a standby status as part of a rotation within the team.

+ This requires 24 hours per day, 7 days per week availability during the standby period. The frequency varies based upon the number of colleagues in the rotation.

Top 3 Must Haves:

+ Experience in healthcare data analysis and management

+ Agile/SAFe

+ Self-Starter and able to work independently

Preferred:

+ Product Owner experience

+ Business Analyst experience

Licensure, Certifications, and Clearances:

Preferred Licensure: ACBT - Avaya CBTCXADMIN - AVST Cert CX AdminITIL - IT Infrastructure Library

UPMC is an Equal Opportunity Employer/Disability/Veteran