"Alerted.org

Join UPMC Shadyside’s Medical Oncology Team!

+ **Patient & Family Concierge:** Part-Time at 20 hours a week: 8, 10, & 12 hour shifts available rotating days and evenings. Must work some weekends

+ **Unit:** 6 Main Medical Oncology

+ **About UPMC Shadyside:** A Magnet-designated teaching hospital with ongoing research and education

About the Role:

+ Provide generalized, compassionate service and support to patients, families, and visitors

+ Create and deliver a top-notch experience for patients, visitors, and colleagues

+ Serve in various capacities across the hospital based on needs

+ Assist with:

+ Patient and visitor destination coordination

+ Environmental services

+ Dietary services

+ Patient transport throughout the hospital

+ Supply and equipment management

+ Focus on patient and guest satisfaction and quality of care from first to last impression

+ The UPMC Patient & Family Concierge pathway offers an opportunity for growth and advancement. Title and salary will be determined based upon education and patient care experience.

About 6 Main Medical Oncology:

+ **Specialized Focus:** Wide range of oncological diagnoses, forefront of cancer research

+ **Patient Care:** Primarily serves lymphoma patients, administer chemotherapy and biological treatments

Responsibilities:

Destination Coordination:

+ Greet and assist patients and families

+ Provide directions and escort assistance

+ Disseminate patient information while respecting confidentiality

+ Issue parking discounts, free passes, and patient scooters

+ Assist with parking cashier functions and validate patient parking

+ Track patient belongings upon admission

Environmental Services:

+ Clean and organize assigned areas (patient rooms, public areas, etc.)

+ Replenish supplies as needed

+ Make beds and change linens

+ Report maintenance problems

Dietary Services:

+ Assemble and serve meals according to diet orders

+ Maintain food safety and quality

+ Operate food service equipment

+ Perform sanitation tasks

+ Deliver and set up patient meal trays

Transportation Services:

+ Transport patients, equipment, and lab specimens safely and timely

+ Inspect and disinfect transportation equipment

+ Record transportation data

+ Report transportation activities and maintenance issues

Supply & Equipment Management:

+ Order and organize unit-specific supplies and equipment

+ Deliver supplies and equipment to designated areas

+ Stock patient rooms and supply areas

+ Maintain refrigerator and temperature logs

+ Monitor supply inventory and expiration dates

General:

+ Answer unit phones and transfer calls

+ Respond to call lights

+ Interact with patients and assess needs

+ Round hourly to ensure responsibilities are met

+ Print and distribute daily plans of care

+ Promote patient mobility

+ Maintain resources like pamphlets and department contacts

+ Adhere to hand hygiene and infection control procedures

+ Follow mandatory reporting procedures

+ Exhibit UPMC Values and key behaviors

+ Document in medical records and comply with safety policies.

+ Patient & Family Concierge:

+ High School diploma OR active High School/GED program enrollment OR one year of previous job experience required in lieu of HS Diploma/GED.

+ Previous experience in health care or customer service is a plus, but not required.

+ Must have the desire, drive, and compassion needed to provide an exceptional patient and family experience at all times.

+ Ability to follow written and verbal instructions.

+ Patient and Family Concierge, Senior:

+ High School diploma OR one year of previous job experience required in lieu of HS Diploma/GED.

+ 6 months of experience as a Patient & Family Concierge or equivalent

+ Demonstrated competency in all responsibilities of Patient & Family Concierge role

+ Internal promotions to this level are based on the discretion of the business unit's assessment of employee performance

+ Completion of 1 annual contribution from these options: hospital/department committee participation, participation in departmental project, peer interviewer, onboarding/precepting of other Experience Concierges

Licensure, Certifications, and Clearances:

+ Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran