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Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

+ The Specialist/ Sr Specialist, Human Factors & Behavioral Reliability is part of the Safety Division. This role will play a critical role in bridging the gap between humans and systems by analyzing how users interact with products, environments, and technologies to optimize safety and performance supporting cross-functional teams for the company’s daily operations

What you'll do

_As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations._

+ Evaluate human-machine interactions to optimize system performance and usability

+ Collaborate with design, engineering, and product teams to implement user-focused solutions

+ Analyze user data to identify pain points and recommend enhancements to interface design and user workflows

+ Support risk assessments, workload evaluations, and scenario modeling to anticipate and mitigate potential issues

+ Develop standards and guidelines for user interface (UI) design and human-system integration

+ Document findings and present actionable insights to cross-functional stakeholders

+ Design and deliver training programs on human factors principles and best practices to reduce errors and improve safety

+ Create communication strategies that reinforce safety messaging and encourage positive behavioral change

+ Ensure compliance with relevant human factors, ergonomics, and industry regulations, and communicate necessary updates across teams

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

+ Bachelor's degree in Human Factors, Psychology, Engineering, or a related field

+ 3 years of experience in human factors, behavioral reliability, or a related field

Preferred Qualifications- Education & Prior Job Experience

+ Master's degree in Human Factors, Psychology, Engineering, or a related field

+ 5+ years of experience in human factors, behavioral reliability, or a related field

+ Experience working with internal and external partners to align teams, clarify strategies, and ensure shared understanding of goals and impacts

Skills, Licenses & Certifications

+ Proven ability to manage large, complex, and multi-phase projects, including fast-tracked initiatives

+ Demonstrates a mindset of continuous improvement and encourages innovative thinking, intelligent risk-taking, and application of human performance principles

+ Adaptable and comfortable navigating ambiguity and change

+ Energetic, forward-thinking, and confident in challenging assumptions to drive meaningful results

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

+ Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.

+ Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.

+ Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.

+ 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.

+ Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

EQUAL EMPLOYMENT OPPORTUNITY/ AFFIRMATIVE ACTION POLICY

American Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.