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Details

+ **Department:** Virtual Pharmacy

+ **Schedule:** Monday - Friday, 8 am - 5 pm CST

+ **Location:** Remote

Credential needed: PTCB or NHA Certification

Benefits

Paid time off (PTO)

Various health insurance options & wellness plans

Retirement benefits including employer match plans

Long-term & short-term disability

Employee assistance programs (EAP)

Parental leave & adoption assistance

Tuition reimbursement

Ways to give back to your community

_Benefit options and eligibility vary by position. Compensation varies based on factors including, but not limited to, experience, skills, education, performance and salary range at the time of the offer._

Responsibilities

We are seeking a motivated and detail-oriented Pharmacy Technician to join our Medication Adherence team, focusing on medication adherence initiatives for Medicare Advantage members. This role supports our patients by engaging directly with patients to identify and overcome barriers to medication compliance. You will play a key role in improving patient health outcomes, reducing hospitalizations, and supporting CMS Star Ratings goals for our Medicare Advantage population.

Key Responsibilities:

+ Conduct outbound calls to Medicare Advantage members to assess medication adherence and address non-compliance.

+ Educate patients on the importance of taking medications as prescribed, and resolve adherence barriers (cost, access, understanding).

+ Document member interactions in appropriate systems with accuracy and clarity.

+ Collaborate with pharmacists, providers, and health plan partners to facilitate medication access and ensure continuity of care.

+ Use pharmacy management software and electronic health records (EHRs) to support accurate, compliant documentation and communication.

+ Assist in tracking and improving Part D adherence metrics (e.g., PDC for Diabetes, Hypertension, and Statin measures).

+ Support special projects and campaigns as needed to promote health outcomes.

Requirements

Licensure / Certification / Registration:

+ One or more of the following required:

+ Pharmacy Tech credentialed from the Pharmacy Technician Certification Board (PTCB) obtained prior to hire date or job transfer date. Licensure required relevant to state in which work is performed. Must possess all state and local qualifications.

+ Pharmacy Tech credentialed from the National Healthcareer Association obtained prior to hire date or job transfer date. Must possess all state and local qualifications. Licensure required relevant to state in which work is performed.

Education:

+ High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.

+ Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.

Additional Preferences

+ Active and in good standing: Certified Pharmacy Technician (CPhT) through PTCB or NHA.

+ 5+ years of pharmacy experience, preferably in a retail, mail-order, or health plan setting.

+ Proficiency in insurance claim adjudication, including troubleshooting and prior authorization processing.Strong understanding of Medicare Part D and medication adherence quality measures.

+ Experience working with Medicare Advantage plans or health insurers.

+ Familiarity with STAR Ratings programs

+ Prior experience in cold calling or telephonic outreach, especially in a patient engagement or care coordination capacity.

+ Customer service-oriented with a patient-first mindset.

+ Excellent verbal communication, active listening, and empathy.

+ Comfortable using multiple systems and handling a fast-paced workflow.

Why Join Our Team

Ascension associates are key to our commitment of transforming healthcare and providing care to all, especially those most in need. Join us and help us drive impact through reimagining how we can deliver a people-centered healthcare experience and creating the solutions to do it. Explore career opportunities across our ministry locations and within our corporate headquarters.

Ascension is a leading non-profit, faith-based national health system made up of over 134,000 associates and 2,600 sites of care, including more than 140 hospitals and 40 senior living communities in 19 states.

Our Mission, Vision and Values encompass everything we do at Ascension. Every associate is empowered to give back, volunteer and make a positive impact in their community. Ascension careers are more than jobs; they are opportunities to enhance your life and the lives of the people around you.

Equal Employment Opportunity Employer

Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws.

For further information, view the EEO Know Your Rights (English) (https://www.eeoc.gov/sites/default/files/2022-10/22-088\_EEOC\_KnowYourRights\_10\_20.pdf) poster or EEO Know Your Rights (Spanish) (https://www.eeoc.gov/sites/default/files/2022-10/22-088\_EEOC\_KnowYourRightsSp\_10\_20.pdf) poster.

As a military friendly organization, Ascension promotes career flexibility and offers many benefits to help support the well-being of our military families, spouses, veterans and reservists. Our associates are empowered to apply their military experience and unique perspective to their civilian career with Ascension.

Pay Non-Discrimination Notice (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf)

Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.

E-Verify Statement

This employer participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information.

E-Verify (https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify\_Participation\_Poster\_ES.pdf)