• Risk Support Business Analyst

    Insight Global (New York, NY)


    Job Description

    Insight Global is seeking a proactive and technically skilled candidate to join a support team within a financial trading environment. This role involves working closely with traders who rely on real-time risk computations to assess their positions across stocks, currencies, and other instruments. Each bank has its own architecture for calculating risk exposure, and the candidate will be responsible for supporting the applications that deliver these insights. The role includes managing support requests via chat rooms and tracking issues through ServiceNow, ensuring timely communication and resolution. Tasks and troubleshooting steps must be documented in Confluence, with unresolved issues escalated to Tier 2 support. A strong understanding of risk systems, responsiveness to trader needs, and the ability to navigate complex technical environments are key to success in this role.

     

    We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) .

     

    To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

     

    Skills and Requirements

     

    25+ years of professional experience within financial services.

     

    Experience working on the risk side of the business, specifically with IT risk applications (no need for vendor-specific tools; internal systems are used).

     

    Understanding of how risk impacts trading operations, especially on the trading floor.

     

    Hands-on experience with ServiceNow for tracking and managing support requests.

     

    Strong organizational skills with the ability to document tasks and processes using tools like Confluence.

     

    Ability to manage support chat rooms, communicate with traders, and escalate unresolved issues to Tier 2. Experience or knowledge in Foreign Exchange (FX). null

     

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].