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Position Information

Position Title Part Time Adult Learner Success Coach (Grant Funded)

Position Category Part Time Staff

Position Status 12 Month

FLSA Non-Exempt

Advertised Salary $21.86 - $24.04 per hour

Department Student Services

Working Hours Up to 28 hours per week

General Description

SUNY Niagara is seeking a passionate student-centered individual to serve as a Part-Time Adult Learner Success Coach. This grant-funded position, supported by the SUNY Reconnect initiative, plays a vital role in supporting adult learners entering into or returning to higher education.

The Success Coach is responsible for the tracking, assisting, and monitoring the progress of an assigned cohort of students. Specific responsibilities include but are not limited to providing advisement support, developing and conducting career planning workshops, monitoring student academic progress, supporting continuous student enrollment, and ensuring students receive information on available academic and student support services. Documentation of services and student progress is an essential requirement of this position. Evening and/or weekend hours may be required.

The rate of pay is based on the level of education the candidate possesses. For a Bachelor’s degree or lower the rate of pay will be $21.86 per hour. For a Master’s degree or higher the rate of pay will be $24.04 per hour.

Typical Work Activities

+ Provide support for participants on both a scheduled and drop-in basis to include but not limited to providing information, support, and resources about advisement, academic requirements, financial aid, career planning, employment, and 4-year college transfer.

+ Use a case management approach to guiding students in managing their academic experience and engaging them in activities that support their success (tutoring, personal counseling, workshops on self-management, etc.).

+ Monitor and document student progress at the College through frequent individual meetings, monitoring of mid-term reports, and advance registration.

+ Serve as a technical resource for faculty and staff to identify campus connections and resources that foster adult student retention.

+ Support activities related to the enrollment process, orientation, advisement and additional functions as required by the Director of Student Success Services.

+ Performs other related duties as assigned.

Essential Functions

Ability to relate to a diverse student population; ability to relate to all members of the college staff and faculty; ability to manage multiple functions; ability to operate computers; ability to prepare and make presentations to groups, ability to prepare written reports, ability to physically perform the duties of the position.

Required Qualifications

+ Bachelor’s Degree in Education, Social Work or Counseling or a Bachelor’s Degree and the equivalent of four months (one semester) full-time experience working in an educational environment;

+ Demonstrable effective written communication skills;

+ Experience interacting with a diverse population.

Desirable Qualifications

+ Master’s Degree in Student Personnel, Higher Education Administration, Counseling, Social Work, Adult Education or related field;

+ Experience advising or case management experience with low income, first generation and/or adult students;

+ Experience working with a student information system ( SIS ) Ellucian Banner;

+ Experience creating educational materials and publications;

+ Experience giving educational presentations.

License(s)/Certifications

About SUNY Niagara

SUNY Niagara is a thriving educational institution located between the picturesque landscapes of Niagara Falls and the vibrant city of Buffalo, NY. Our college serves a diverse student population and is committed to providing a supportive and inclusive learning environment. With a commitment to academic excellence and student success, SUNY Niagara offers a supportive and collaborative environment for both faculty and staff.

SUNY Niagara is an accredited institution of higher education that offers high-quality academic programs leading to degrees and certificates that are supported by outstanding student services. The top 4 majors of our students are Liberal Arts and Sciences, Nursing, Psychology, and Criminal Justice. In 2023, SUNY Niagara ranked #1 in graduation rate among community colleges in New York State!

SUNY Niagara provides a variety of cultural, athletic, social, and international experiences, as well as community education, small business, and workforce development that supports economic development that positively impacts the quality of life of valued stakeholders. The college operates through a collegial model of shared governance and transparency and is accountable for meeting the highest standards of professionalism and integrity.

SUNY Niagara has two locations in western New York consisting of 287 acres and 11 buildings. The Sanborn, campus is minutes from Buffalo, Niagara Falls, and the Canadian border and is centrally located between the county’s three main cities of Lockport, Niagara Falls, and North Tonawanda. The Sanborn campus offers a traditional college experience with world-class academics, knowledgeable faculty members, state-of-the-art classrooms, NJCAA athletics, and on-campus housing. We continue to invest in our facilities with the addition of the Learning Commons Center, which has become the nucleus of the campus; a place for faculty to collaborate and help students develop critical thinking skills while incorporating state-of-the-art technology and innovative student support services. We also modernized our campus dining commons, providing quality meal options in a sleek, comfortable, collaborative environment.

The Niagara Falls Culinary Institute ( NFCI ) is located in the heart of one of the world’s biggest tourist destinations, Niagara Falls. Fully outfitted with modern labs and tools for students to use as they train in both classic and trendy techniques, NFCI is home to Culinary Arts, Baking and Pastry Arts, and Hospitality programs. The college also operates Savor, a fine dining restaurant, and La Patisserie, a European-style pastry café, at NFCI .

Our college nurtures and empowers its students and employees in ways that recognize and value our common humanity as well as the richness of our diversity. SUNY Niagara welcomes applicants who want to join a leading regional institution that provides a dynamic, educational environment, responds to students’ current and emerging needs, and strengthens its community. At SUNY Niagara we embrace diversity and promote inclusion throughout the institution by recognizing, accepting, and celebrating differences within our campus and surrounding communities. Therefore, we desire and pursue candidates who share those principles and encourage applicants from all backgrounds to apply to our positions.

EEO Statement

SUNY Niagara does not discriminate and prohibits harassment or discrimination related to any protected category including creed, ethnicity, citizenship, sexual orientation, national origin, sex, gender, pregnancy, disability, marital status, political or social affiliation, age, race, color, veteran status, military status, religion, sexual orientation, domestic violence status, genetic information, gender identity, gender expression or perceived gender. Women, minorities, veterans and individuals with disabilities are encouraged to apply.

Posting Detail Information

Posting Number S351P

Open Date 07/24/2025

Close Date

Open Until Filled Yes

Special Instructions Summary

SUNY Niagara considers only those applications that clearly demonstrate the applicant meets all required qualifications as indicated on the posting, please review the qualifications before applying. Persons meeting the required qualifications as stated above should submit the following:

• cover letter that addresses each of the qualifications

• resume

• unofficial transcripts

• names and contact information for three (3) current, work related references

Incomplete packets will be rejected for lack of information.

Supplemental Questions

Required fields are indicated with an asterisk (*).

+ * Do you have at least a Bachelor’s Degree in Education, Social Work or Counseling or a Bachelor’s Degree and the equivalent of four months (one semester) full-time experience working in an educational environment?

+ Yes

+ No

+ * Do you have experience working with diverse populations?

+ Yes

+ No

Documents Needed to Apply

Required Documents

+ Resume

+ Cover Letter

+ Transcripts

Optional Documents

+ Letter of Recommendation

+ Certifications/Licenses

+ Transcript 2

+ Transcript 3