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Description

We are seeking a Customer Experience Specialist to join a fantastic team in the Healthcare industry located in Honolulu, Hawaii. This role offers a contract to permanent employment opportunity. The Customer Experience Specialist will handle a variety of tasks such as processing customer inquiries, coordinating benefits with other insurance carriers, and providing back-up support for claims processing.

Responsibilities:

• Provide excellent customer service and answer inquiries.

• Written and email correspondence.

• Data entry, scanning, filing, and faxing.

• Handle simple claim adjudication as needed.

• Service walk-in customer inquiries.

• Adhere to established document policies and procedures.

• Assist in coordinating benefits.

• Complete routine clerical tasks.

• Accomplish special projects as assigned.

• Maintain focus and attention to detail while handling multiple tasks with distractions.

Requirements

• Possess at least 1 year of recent experience in a customer service role.

• Demonstrated skills in basic office tasks.

• Experience in responding to customer inquiries effectively.

• Proficiency in email correspondence.

• Skilled in data entry tasks.

• Strong customer service skills.

• Experience in handling inbound and outbound calls.

• Proficiency in using Microsoft Office Suites.

• Must have excellent interpersonal and communication skills.

• Ability to work in a fast-paced, team-oriented environment.

• Previous call center experience highly desired.

TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .