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Are you looking for an opportunity to do amazing work helping others? You've come to the right place. Let's make a difference!

Primary Health Care (PHC) was founded in 1981 by Dr. Bery Engebretsen in Des Moines, IA. Our mission has remained unchanged since that time, to provide healthcare and supportive services to all, regardless of insurance, immigration status, or ability to pay.

Based on the needs of the communities we serve, PHC offers a spectrum of medical and dental services including family practice, behavioral health, HIV care and services, and pharmacy. PHC’s Homeless Support Services is the entry point for serving people experiencing homelessness in Polk County. Enabling services are available to help patients with benefits enrollment, case management, transportation, translation, and patient education. We currently have locations in Ames, Des Moines, & Marshalltown.

As a Billing Representative II you will be responsible for timely and accurate submission, payment posting and follow up of medical and/or dental claims on behalf of PHC. Provides work direction and conducts the training and auditing of the first level Billing Representatives. Routinely interacts with various internal and external contacts, including management, third party payers, government agencies and fiscal intermediaries to effectively file claims, research and resolve rejections and denials. Completes daily and monthly reporting, ensuring compliance with all State and Federal and third-party payer requirements regarding confidentiality and billing. Responds in a timely manner to billing or patient account inquiries. Demonstrates iCare values in daily work.

What's Great About this Position?

+ Earn 4 weeks of PTO throughout your first year of employment and enjoy paid holidays as well.

+ Continue to develop your skills and grow your career through PHC’s training opportunities including: PHC University, Emerging Leaders, and medical and dental assistant training programs.

+ Work with a small close-nit team that tackle problems together.

+ Steady and predictable schedule that does not require overtime or weekends.

+ Meaningful impactful work that will professionally challenge you while also promoting personal growth.

What You Will Do

+ Facilitates training for the billing team. Provides one-on-one and group training to new and existing staff using various approaches such as but not limited to on-the job training, written manuals and demonstration. Communicates on-going support, cross training, and feedback to the billing team members as needed. Provides feedback to the Billing Manager on team members who may need additional performance coaching. Creates and maintains training workflows and documentation to represent current practices via auditing, workflows monthly.

+ Conducts daily and weekly audits of accounts and batches to ensure all unapplied funds have been applied correctly and that all posted payments have moved claims to the appropriate status. Provides feedback to Practice Management Support as needed with appropriate follow up on system issues as discovered.

+ Serves as billing team leader, including delegating tasks in the absence of the Billing Manager, completing month end closing procedures, and working necessary financial reports. Collaborates with Billing Manager to set priorities for excellent productivity. Monitors billing team work completion, identifies priorities, and assigns tasks to team members. Delegates specific tasks forwarded by COS/HBS staff for immediate resolution.

+ Works effectively to maintain billing rejects to a rate of less than 5% through audits and training, group and individual training.

+ Completes daily input of charges and ensures compliance with established goals for billing, including the timely submission of all clinic charges and daily editing, ensuring appropriate coding, pay codes, etc. Ensures compliance with all State and Federal patient financial service requirements, including, but not limited to patient-rights, confidentiality, and third-party billing.

+ Responds appropriately to inquiries on accounts by patients or third-party payors. Reviews and disseminates incoming correspondence, including mailed denials, within 48 hours of receipt.

Qualifications You Need to Bring

Required:

+ Associates degree or equivalent combination of education and experience.

+ Minimum of 2 years of experience in healthcare billing and using healthcare billing software.

+ Experience working with CDT/CPT codes for all dental/medical insurance carriers.

+ Experience working with CDT/CPT and ICD-10-CM coding related to managed care programs and dental/medical billing requirements.

+ Experience working with dental/medical insurance contractual agreements, Medicare and Medicaid regulations, payment and recoupments.

+ Reading and analysis skills with ability to interpret remittance advice with remark codes and denial information.

+ Strong technical knowledge and expertise.

+ Excellent written and verbal communication skills.

+ Exceptional interpersonal and customer services skills.

+ Excellent computer skills with proficiency using Microsoft Office applications.

+ Supervisory skills.

+ Training and facilitation skills.

Preferred:

+ Experience using Dentrix software as well as medical practice management software for a billing office.

+ Experience in all aspects of billing within both a clinical and hospital setting.

+ Experience in a Community Health Center/FQHC.

+ Proficiency in Microsoft office and computerized patient accounting applications.

+ Bilingual in English and Spanish preferred.

+ Medical Billing Certificate, Certified Professional Coder preferred.

We Take Care of Our People

Your experience and skills determine your base pay. The hiring range for this position is typically $17.00 - $21.25 per hour. Candidates with extensive work experience related to this position may be considered for additional compensation up to the pay grade maximum of $25.50 per hour. PHC also offers a comprehensive benefits package, including:

+ Generous PTO accrual (equal to 4 weeks at end of 1st year) plus paid holidays

+ License/certification fee reimbursement

+ Paid time off for continuing education & continuing education reimbursement

+ Tuition reimbursement program

+ 401k with company match

+ Medical insurance - PHC Pays, on average, 80% of medical premiums for all plan types (employee, employee + family, etc.)

+ Dental insurance

+ Vision insurance

+ Life & disability insurance

+ Flexible spending & health savings accounts

+ Supplemental accident & critical illness insurance

+ Discounts on pet insurance

Visit https://phciowa.org/careers for a summary of PHC’s benefits.

Join the PHC Community

| PHC Talent Community (https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=1a81e9ec-0004-4bf2-aadc-f982de3a9509&ccId=19000101\_000001&lang=en\_US&selectedMenuKey=CurrentOpenings) | Facebook (https://www.facebook.com/primaryhealthcareiowa) | Instagram (https://www.instagram.com/phciowa/) | LinkedIn (https://www.linkedin.com/company/primary-health-care-iowa/mycompany/verification/) | TikTok (https://www.tiktok.com/@phciowa?\_t=8Wy7yQMltsI&\_r=1&fbclid=IwAR3eYN31kfbNlQj1vmHoMlkGwCN5oZkmlwmxOs1OSAGcM7pdbykWuiulBqs)

Monday - Friday, 8am - 5pm

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