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Are you an advocate of high-quality customer service? If so, this opportunity may be for you! In this assignment, from the convenience of your home, you will provide a critical first impression to callers and help field inquiries regarding our Medicare Advantage products.

This role will include answering inbound calls, offering prospective members ways to learn about UPMC For Life, helping our Sales teams facilitate member growth by conducting non-cold call outbound campaigns and assisting with enrolling beneficiaries right over the phone.

This position would work a variable set schedule between the hours of 8 am - 8 pm, including evenings and weekends as needed. Flexible schedules are available including nights, and weekends.

This is a temp position working up to 6 months with amazing potential to work towards a permanent opportunity within the team or another team at UPMC.

The pay for this position is a flat rate of $18/hr. This position is work from home, anywhere in the US!

_Please note: We do have minimum speed and latency requirements. 20 mbits download or greater 5 mbits upload or greater Under 50ms Ping, and Under 10ms Jitter. ***Satellite, Hotspot/Cell phone, DSL internet service packages are not able to produce what is needed to work from home***_

Apply today from your computer, smartphone or tablet!

Responsibilities:

+ Answer, document, and triage incoming calls as needed from prospective UPMC Health Plan customers to support department sales goals.

+ Conduct outbound service calls from a script in accordance with departmental initiatives.

+ Ability to understand and effectively communicate general information regarding Medicare and Special Needs plan product lines.

+ Manage and document sales lead information in CRM system.

+ Various data entry projects

+ High School graduate or equivalent preferred

+ Proficiency in typing, Windows Systems, and MS Office products

+ PA Accident and Health insurance is a plus

+ Ability to make independent decisions

+ Minimum 6 months of direct customer service experience; call center, specifically retail and food service industry experience, preferred

+ Basic analytical skills necessary to evaluate customer needs.

+ Exemplary Customer service skills and professionalism in adherence to UPMC-based values.

+ Knowledge of Medicare or Insurance Terminology is a plus

Licensure, Certifications, and Clearances:

+ Act 34 Criminal Clearance or Act 34 Criminal Clearance with Renewal