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Posting Details

Working Title Financial Aid Processing Tech

Position Number 00818A

Department FINANCIAL AID OFFICE

Location Norfolk, VA

Type of Position Classified

Type of Job Full Time

EEO Category C Technicians

Job Description

As the Financial Aid Processing Tech, this position will be responsible for performing the daily operations for processing financial assistance as assigned by supervisor, making financial assistance awards decisions concerning student eligibility for assistance and other administrative service issues, providing high quality administrative service functions and duties including supporting the Counselors with clients and their inquiries and/or requests in regards to student account matters, researching and resolving inquiries by telephone and/or correspondence, and by fax and electronic mail, and will be responsible for the initial administrative processing using the electronic database systems, including application screening, verification, document processing and Federal Student Loan service functions. This position will also be responsible for assisting with Financial Aid Outreach events and projects.

Given the nature of the positions in the Division of Student Enrollment, Engagement and Services that provide support to student services and/or student-centered programs, the employee occupying this position may be required to work during a university closing. There may be occasions where the employee will be asked to work during university closings as directed by his or her supervisor. These instances may include working from a remote location (i.e. telework, etc.).

Type of Recruitment

Knowledge, skills and abilities

Demonstrated knowledge of financial aid and administrative service programs. Demonstrated knowledge of effective customer service and problem resolution techniques when serving diverse customers. Demonstrated knowledge of effective analytical research techniques. Demonstrated working knowledge information systems (e.g. Banner, PeopleSoft or a similar program). Demonstrated effective oral and written communication skills. Demonstrated public speaking skills. Demonstrated organizational and time management skills. Demonstrated ability to prioritize work, make workflow decisions and manage a large volume of work independently. Demonstrated ability to interpret and explain complex regulations orally and in writing. Demonstrated ability to enter and manipulate data in database and PC software such as Microsoft Office Suite. Demonstrated ability to work as a team member in a complex processing and intensive public contact environment.

Special licenses, registration or certification

None

Education or training

None

Level and type of experience

Some experience providing administrative support in a student-focused environment.

Additional Considerations (supplemental knowledge, skills, abilities, education, experience, licensure, certification)

Demonstrated ability to coordinate multiple projects. Some experience in Financial Aid profession or Customer Service environment. Some public speaking experience. Some prior Banner or compatible system experience. Some experience working in a college or university setting.

Conditions of Employment

Given the nature of the positions in Student Engagement & Enrollment Services that provide support to student services and/or student-centered programs, the employee occupying this position may be required to work during a university closing. There may be occasions where the employee will be asked to work during university closings as directed by his or her supervisor. These instances may include working from a remote location (i.e. telework, etc.).

This is not a remote position. In-person only

Annual Salary/Hourly Rate Salary is commensurate with education and experience and begins at $ - 33,828 - 42,500

Posting Detail Information

Job Requisition Number S02975

Job Open To General Public

Open Date 07/14/2025

Close Date 08/01/2025

Open Until Filled No

Special Instructions Summary

N/A

Criminal Background Check The final candidate is required to complete a criminal history check.

College Home Page

Department Home Page

Equity Statement

It is the policy of Old Dominion University to provide equal employment, educational and social opportunities for all persons, without regard to race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists), color, religion, sex or gender (including pregnancy, childbirth, or related medical conditions), national origin, gender identity or expression, age, veteran status, disability, political affiliation, sexual orientation or genetic information. Individuals from minoritized communities, women, veterans and individuals with disabilities are encouraged to apply.

Reasonable Accommodation Request

If you are an individual with a disability and require reasonable accommodation, please contact the Division of Talent Management and Culture at (757)683-3141.

Alternative Hiring Process

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process.

To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services ( DARS ), or the Department for the Blind & Vision Impaired ( DBVI ). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter.

To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155.

Pay Transparency Nondiscrimination Provision

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or © consistent with contractor’s legal duty to furnish information.

Supplemental Questions

Required fields are indicated with an asterisk (*).

Applicant Documents

Required Documents

+ Resume

+ Contact Information for Professional References

Optional Documents

+ Yellow Layoff Form

+ Blue Layoff Card

+ AHP Letter