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Customer Agent I

Salary

$22,797.50 - $35,076.00 Annually

Location

Garrett County

Job Type

Part Time

Job Number

4863-MVA-GarrettCounty-07/25

Department

Motor Vehicle Administration

Opening Date

07/25/2025

Closing Date

8/7/2025 11:59 PM Eastern

+ Description

+ Benefits

+ Questions

Description

Customer Agent I (Grade 10)

Current part time vacancies exist within the MVA Oakland Branch (Garrett County) only.

This is an interview and hire position

All candidates will be invited to interview based on the date the application is received. Applications may be on file for 12 months from the date received. Duplicate applications will not be considered.

The Maryland Department of Transportation Motor Vehicle Administration (MDOT MVA) is seeking a dynamic agent with focus on delivering premier customer service. The Customer Agent I is the entry level of customer service work for the Motor Vehicle Administration. Employees in this classification perform a variety of duties.

Employees in this classification are required to work over six service delivery days, Monday through Saturday. Employees are scheduled to work to cover MVA service delivery hours that may include evenings.

Responsibilities included:

+ Titling and registering vehicles

+ Licensing and monitoring drivers

+ Issuing identification cards

+ Licensing and regulating vehicle related businesses

+ Enforcing insurance and vehicle emissions inspection laws

+ Investigating for non-compliance with motor vehicle laws and regulations and other customer support functions.

Ideal candidates possess:

+ Passion for delivering excellent customer service

+ Ability to work in a fast-paced environment

+ Problem solving ability

+ Excellent communication skills

Interview invites will be prioritized based upon the needs of the Administration. The eligible list resulting from this recruitment will be used for Garrett County only.

MDOT offers a generous and competitive benefits package.

You can learn about our amazing benefits here: MDOT Benefits Guide (https://www.mdot.maryland.gov/tso/pages/index.aspx?pageid=152)

*Connecting You to Life's Opportunities*

Qualifications

Minimum Qualifications

Education: Graduation from a standard high school or possession of a high school equivalency certificate.

Experience: One (1) year of customer service work experience.

Note: Applicants may substitute customer service work experience for the required education at a rate of one year of experience for one year of education.

Customer service must be the primary function of your position in order to receive work experience credit.

Customer Service - Interacting with customers to provide information in response to inquiries about products and services in conjunction with the handling and resolving of complaints.

Consideration for employment may be based solely on the contents of your application; therefore, it is essential that you provide complete and accurate information. Please include all relevant experience on your application. This includes, but is not limited to, full or part time, volunteer, military, acting capacity, or any other experience that is relevant to the position you are applying for.

If you have held more than one (1) position at the same employer, please list the positions that you held, and the length of time that you held each position.

Licenses & Certifications

None

Additional Information

To Apply:

Submit a DTS-1 application online at: http://agency.governmentjobs.com/mdotmd. The application must be complete at the time of submission and must clearly describe the required work experience. Dates (month and year) must be stated. Vague descriptions of experience will not be considered. Please include all relevant experience on your application. This includes, but is not limited to, full or part time, volunteer, military, acting capacity, or any other experience that is relevant to the position you are applying for. Description of duties that state, "see resume" will negatively impact consideration for this position. Applicants will not be contacted for additional information. Only applicants considered for this position will be contacted. Applications submitted online must be received by 11:59 PM if a closing date is noted. If you have general questions regarding employment opportunities with the Motor Vehicle Administration (MVA), please call 410-787-7719.

Applicants who have education obtained outside of the U.S. will be required to provide proof of the equivalent U.S. education as determined by a foreign credential evaluation service, such as the National Association of Credential Evaluation Services (http://www.naces.org) or World Education Services: International Credential Evaluation (https://www.wes.org/).

The MVA is not sponsoring new employees in application of the H-1B Visa or providing an extension of an existing H-1B Visa at this time due to budgetary constraints. All applicants must be legally authorized to work in the United States under the Immigration Reform and Control Act of 1986. Federal regulations prohibit H1B Visa candidates from paying sponsorship fees, all sponsorship fees must be assumed by the potential employer.

The MVA is an equal opportunity employer. The MVA does not discriminate based on age, ancestry, color, creed, gender identity or expression, genetic information, marital status, mental or physical disability, national origin, race, religious affiliation, belief or opinion, sex, or sexual orientation.

The State of Maryland is dedicated to a drug-free workplace, and as a result, employees are subject to the State's Substance Abuse Policy to include possible drug testing. Reasonable accommodations will be provided upon request.

The selected candidate may be subject to background and reference checks. A conviction is not an automatic disqualification to employment. Erroneous, misleading, or fraudulent information on an application is sufficient grounds for rejection from the hiring process, withdrawal of an offer for employment or immediate discharge.

Relay Service: 1-800-201-7165 TTY: 1-800-492-4575 EEO/AA Employer

Issued:07/25/2025

Come join the Maryland Department of Transportation Team! We offer more than just a paycheck!!!! We offer healthcare, dental, long term disability, flexible work schedules, and so much more. Read all about our fabulous benefits in detail by visiting:

https://www.mdot.maryland.gov/tso/pages/index.aspx?pageid=152

Don't miss out on a great opportunity for a challenging career along with fabulous benefits!

*Benefits are offered to all full-time, part-time permanent and contractual (partially subsidized) employees. Temporary employees do not receive benefits.

01

The purpose of the supplemental questions listed below is to further evaluate your experience and education to determine your eligibility for this job classification. Answer each question accurately and thoroughly. The experience you indicate in your responses to the supplemental questions must also be described, in detail, in the Work History section of this application. If you cite experience in your response that is not included in the Work History section of this application, your application may be considered incomplete, and you may not receive further consideration for this position.

+ I have read and acknowledge the above statement.

02

Failure to complete all fields of the "Work Experience" section of the application will result in your application not being considered. A resume will not be considered in determining your qualifications for this position. Applicants selected for an interview may provide a resume at that time.

+ I have read and acknowledge the above statement.

03

Do you have a high school diploma or possession of a high school equivalency (GED)?

+ Yes

+ No

04

Customer service must be the primary function of your position in order to receive work experience credit. Customer Service - Interacting with customers to provide information in response to inquiries about products and services in conjunction with the handling and resolving of complaints. Consideration for employment may be based solely on the contents of your application; therefore, it is essential that you provide complete and accurate information. Please include all relevant experience on your application. This includes, but is not limited to, full or part-time, volunteer, military, acting capacity, or any other experience that is relevant to the position you are applying for. If you have held more than one (1) position at the same employer, please list the positions that you held, and the length of time that you held each position. Do you have one (1) year of customer service experience?

+ Yes

+ No

05

Provide specific example(s) of the experience you cited in the previous question. Include the employer(s) and date(s) you performed these duties. Be certain that this experience is also described, in detail, in the Work History/Experience section of this application. If you chose "Not applicable. No experience as described above" in the previous question, respond by entering N/A to this question.

06

This part time position is located at the following address below. The selected candidate may work a minimum of 20 hours per week. Are you interested in working at the following location? MVA Oakland Branch 400 Weber Rd Oakland, MD 21550

+ Yes, I am interested in working at this location.

+ No, I am not interested in working at this location.

07

The position you are applying for may require proof of education and/or licenses beyond high school in order to qualify. You must submit this proof as instructed on the job posting. If you do not submit the transcript(s) or license(s) by the closing date, your application will not be considered further.

+ I have read and acknowledge the above instructions.

08

I understand I am responsible for maintaining the accuracy of my contact information, including my street address, my e-mail address, and my contact telephone numbers. Failure to maintain accurate contact information may result in my not receiving information regarding this job announcement and/or may result in my not being further considered for this employment opportunity. To update this information, visit www.governmentjobs.com/careers/mdotmd, click on the "Sign In" link, and follow the prompts.

+ I have read and acknowledge the above instructions.

Required Question

Employer

Maryland Department of Transportation

Address

See Job Posting for Specific Address to Mail an Application ------------, Maryland, ------------

Phone

See Job Posting

Website

http://www.mdot.maryland.gov

Apply

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