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Front Window Attendant- Administrative Support…
- Iowa Department of Administrative Services (Des Moines, IA)
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Front Window Attendant- Administrative Support Assistant 3
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Front Window Attendant- Administrative Support Assistant 3
Salary
$41,100.80 - $60,174.40 Annually
Location
Des Moines - 50319 - Polk County, IA
Job Type
Full-time
Job Number
26-00183
Agency
400 Health & Human Services - Public Health
Opening Date
07/25/2025
Closing Date
8/4/2025 11:59 PM Central
LinkedIn Tag
#LI-POST
Point of Contact
Jeri Southwick - [email protected]
+ Description
+ Questions
Job Description
Only applicants who meet the Minimum Qualification Requirements and meet all selective requirements (listed below) will be placed on the eligible list.
Summary:
The Iowa Department of Health and Human Services (HHS), Division of Public Health, Bureau of Health Statistics is seeking a Front Window Attendant to join our team!
Provide a complete and comprehensive review of documents submitted to the bureau in-person or by VitalChek Will-Call and Forward to State. Documents submitted for review include, but are not limited to, the following requests:
+ Application for a certified copy of an Iowa vital record
+ Legal Change of Name court order
+ Adoption Abstract
+ Surrogacy court order
+ Amendment to an Iowa vital record
+ Voluntary Paternity Affidavit
+ Court order to establish paternity
+ Request for original certificate of birth prior to adoption
+ Request to establish a delayed birth, marriage or death record
+ Request of nonviable birth record
Required to understand statutory requirements for documents submitted and make a decision to accept the documents for processing or reject the documents back to the customer. This includes, but is not limited to, identity, entitlement, supporting documentation and fees.
Must be able to escalate issues to other bureau staff timely and in a manner that is clear and accurate.
When accepting documents for submission, required to enter the documentation into the Iowa Vital Events System accurately and timely, scan and attach documents to the system and escalate the order for processing.
When rejecting documents back to the customer, required to completed the rejection form in the Iowa Vital Events System, scan documentation, and communicate with the customer, both verbally and in writing, the reasons for the rejection. Communication must be accurate and complete.
For application for a certified copy of a vital event, must be able to search the Iowa Vital Events System to find the requested record.
Must be able to verify that the record is accurate based on the information provided in the application request.
Must be able to print the certified copy of the vital record accurate and timely.
For application for a certified copy of a vital event, must be able to perform a review of the order and certified copy printed to ensure that entitlement to the record exists and the certified copy is accurate based on the application.
Must be able to communicate with the customer, both verbally and in writing. If there are issues with entitlement or accuracy of the record.
Must be able to close the application request in the Iowa Vital Events System in manner that provides immediate customer service for customers submitting an application for a certified copy of a vital record in person.
Must be able to accurately accept fees for all documents submitted, and balance fees collected daily using reports from the Iowa Vital Events System and credit card processing system.
As well as other duties as assigned.
Applicants must pass a background check prior to employment.
Preference will be given for Spanish speaking, education, and experience which correlates directly with the requirements and duties of the position.
Benefits
Working for the State of Iowa comes with its perks. In addition to a competitive salary, you'll enjoy a comprehensive benefits package designed to support your well-being and professional growth:
+ Health, Dental, and Vision Coverage: Health and dental insurance packages to keep you and
+ your family healthy at a low cost with outstanding coverage!
+ Paid Time Off: Take time to recharge with paid time off, including vacation (96 hours/year to
+ begin, increasing with years of service), sick leave (144 hours/year), and paid holidays (9
+ days/year).
+ Retirement Plans: Participate in retirement plans such as IPERS (employees contribute 6.29%
+ and the State of Iowa contributes 9.44%) as well as our Retirement Investors Club (RIC),
+ Employer Sponsored Retirement Plan (the State of Iowa matches dollar for dollar up to
+ $75/month).
+ Flexible Spending Accounts: Take advantage of flexible spending accounts for medical and
+ dependent care expenses.
+ Insurance Coverage: Benefit from life insurance and free long-term disability insurance for added peace of mind.
+ Employee Assistance Program: Access resources and support through our Employee
+ Assistance Program for personal and professional challenges.
+ Employee Discount Programs: Enjoy discounts on a variety of goods and services through our employee discount programs.
For additional information on benefits click here.
Click hereto see how we compare with other employers or offers by using our Total Compensation Calculator.
Background Checks
Applicants will be required to complete a background check to be considered for this position.
The State of Iowa is an EEO/AA Employer
HHS values those with “lived experience” and encourages adults who were fostered as youth, foster parents, and/or parents who were in the HHS system to apply. Minorities, women, persons with disabilities and veterans are encouraged to apply (Hearing and Speech Impaired – Relay Iowa 1-800-735-2942 TDD).
Our agency uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.e-verify.gov
Selectives
083 Typing Score of 40 or greater (40-49 WPM):
Information about typing tests and scores related to State of Iowa employment can be found at: https://das.iowa.gov/human-resources/state-employment/typing-test-information
AND
069 Clerical Accounting:
3 years of basic high school math courses (or 12 semester hours of college level basic math courses or above) or 6 months’ experience where clerical accounting was a major function of the job which required the following:
+ Ability to apply math skills in addition, subtraction, multiplication, division, percentages and fractions and basic algebra to pre-established accounting systems or procedures.
+ Ability to use and modify electronic spreadsheet software such as EXCEL
+ Ability to interpret and apply fiscal regulations
+ Ability to read and understand basic financial and statistical reports
AND
482 Office Management:
6 months experience or 12 semester hours or a combination of both where the applicant has received training in or been in charge of all or part of an office operation that included all or some of the following:
+ Correspondence and other files and recordkeeping
+ Answering phones and greeting the public
+ Cashiering
+ Bill collection and payment
+ Accounting
+ Facility management
+ Secretarial and general clerical work
Coursework or experience limited to straight clerical functions is not applicable; the applicant must have education or experience aimed at managing these operations, even in a one-person office, where they were the primary party responsible for them. The applicant may have also supervised other staff but that is not required as long as they were in charge of managing the office or have taken coursework concerned with managing an office.
AND
162 Data Entry:
6 months experience, 12 semester hours, or a combination of both in the process of entering data into a computerized spreadsheet or database.
Minimum Qualification Requirements
Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:
+ Two years of full-time work experience in general office, clerical, data entry/processing, or related work.
+ A total of two years of education and/or full-time experience (as described in number one), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience.
+ Current, continuous experience in the state executive branch that includes six months of full-time work as an Administrative Support Assistant 2 or eighteen months of full-time work as an Administrative Support Assistant 1.
For more information click on thislink to view the job description (https://das.iowa.gov/media/4906/download?inline=)
Additional Qualification Requirements
***Please Note: If you do not have a test, you may schedule a time with IowaWorks locations across the state, schools or other places to take tests. We are temporarily allowing ONLINE tests. Many free and reliable tests can be found by searching online. A site that has been popular amongst applicants is speedtypingonline.com . You may also use typing.com or typingtest.com . The test can be accepted if it is witnessed by another person and it has met the requirements/guidelines on the document submitted.
These guidelines must be met and need to be on the typing document you submit :
+ Gross number of words typed in a five minute timed test
+ Number of errors
+ Net words per minute (one point deduction for each error)
+ Your name and date must be on the document submitted to this office.
+ And it must be signed off by a witness or from the typing website's electronic signature.
+ Tests must be attached to the online application.
01
Do you understand that the answers to all of the following questions must be truthful, honest, and accurate to the best of your ability? Please read all questions and answers thoroughly and make sure you understand them completely.Ensure the answers to your questions match the information filled out on your application and the attachments you have uploaded. If the answers to your questions are inconsistent with your application information or uploaded attachments, you will be given zero points for the question.Knowingly misrepresenting the facts when submitting any information related to an application, examination, certification, appeal, or any other facet of the selection process will result in your disqualification from this application and future employment with the state of Iowa.
+ Yes - I understand and agree.
+ No
02
PLEASE READ CAREFULLY
Have you filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq?
+ No - I have NOT filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq
+ Yes - I HAVE filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq
03
Do you have two years of full-time work experience in general office, clerical, data entry/processing, or related work?
+ Yes
+ No
04
Do you have a total of two years of education and/or full-time work experience in general office, clerical, data entry/processing, or related work? Thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience.
+ Yes
+ No
05
Are you a current permanent State of Iowa executive branch employee? IF YES - Do you have current, continuous experience in the state executive branch that includes six months of full-time work as an Administrative Support Assistant 2 or eighteen months of full-time work as an Administrative Support Assistant 1?
+ Yes - I am a current permanent State of Iowa executive branch employee AND have current, continuous experience in the state executive branch that includes six months of full-time work as an Administrative Support Assistant 2 or eighteen months of full-time work as an Administrative Support Assistant 1.
+ I am not a current permanent State of Iowa executive branch employee
+ I am a current permanent State of Iowa executive branch employee BUT DO NOT have current, continuous experience in the state executive branch that includes six months of full-time work as an Administrative Support Assistant 2 or eighteen months of full-time work as an Administrative Support Assistant 1
06
State of Iowa Typing Test Submission - Have you taken a typing exam and submitted your Typing Score of 40 or more?NOTE:Tests MUST be attached to the application for position you are applying for OR submit to [email protected] about typing tests and scores related to State of Iowa employment can be found at:https://das.iowa.gov/human-resources/state-employment/typing-test-information
+ Yes - I have taken and submitted a typing test meeting guidelines outlined above in website
+ No - I have NOT taken and submitted a typing test meeting guidelines outlined above in website
07
Does your application demonstrate that you have 3 years' of basic high school math courses (or 12 semester hours of college level basic math courses or above) or 6 months' experience where clerical accounting was a major function of the job which required the following:
+ Ability to apply math skills in addition, subtraction, multiplication, division, percentages and fractions and basic algebra to pre-established accounting systems or procedures;
+ Ability to use and modify electronic spreadsheet software such as Excel;
+ Ability to interpret and apply fiscal regulations;
+ Ability to read and understand basic financial and statistical reports?
+ Yes
+ No
08
Does your application demonstrate that you have 6 months' experience, 12 semester hours, or a combination of both in the process of entering data into a computerized spreadsheet or database?
+ Yes - My current application and/or attached documentation clearly addresses this requirement
+ No - I do not currently meet this requirement
09
Does your application demonstrate that you have 6 months' experience or 12 semester hours or a combination of both where the applicant has received training in or been in charge of all or part of an office operation that included all or some of the following:
+ Correspondence and other files and record keeping
+ Answering phones and greeting the public
+ Cashiering
+ Bill collection and payment
+ Accounting
+ Facility management
+ Secretarial and general clerical work?
Coursework or experience limited to straight clerical functions is not applicable; the applicant must have education or experience aimed at managing these operations, even in a one-person office, where they were the primary party responsible for them. The applicant may have also supervised other staff but that is not required as long as they were in charge of managing the office or have taken coursework concerned with managing an office.
+ Yes
+ No
Required Question
Employer
State of Iowa
Agency
400 Health & Human Services - Public Health
Address
Lucas State Office Building
321 E 12th St
Des Moines, 50319
Website
https://hhs.iowa.gov/
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