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Job Description

BAE Systems is looking for a **Field Service Technician with a TS/ SCI** to provide on-site Information Technology support, primarily at its Annapolis Junction MD location. In the role of Field Service Technician, you will have the opportunity to work as part of a dynamic team dedicated to supporting a unique customer base, both locally and remotely.

+ Provide technical support to both local and remote end-users with the installation and troubleshooting of hardware/software and networking components.

+ Perform root-cause analysis to diagnose, troubleshoot and resolve issues, and/or route through proper escalation channels.

+ Provide assistance to the local SCIF IT Manager in support of the stand-alone network with the file/print server, accounts and system updates.

+ Provide **audio-visual support** for the on-site conference center and meeting rooms.

+ Provide high-level **support to members of the executive C-Suite.**

+ Manage and facilitate moves, adds, and changes associated with end-user hardware.

+ Perform new computer configuration and coordination of workstation upgrades/replacements based on the established lifecycle model.

+ Provide support of mobile devices, printers and VoIP phones.

+ Create and modify knowledge base (KB) articles and procedures.

+ Occasional after-hours or surge support to other functional IT areas.

Required Education, Experience, & Skills

+ High School diploma and 5 years work experience or equivalent experience.

+ Must possess a **TS/SCI with Full Scope Polly.**

+ Current **Security** certification.

+ Basic networking troubleshooting skills.

+ **Extensive knowledge of Windows 10/11 OS.**

+ Experience using MS365; Teams, Intune, Active Directory and OneDrive.

+ Working knowledge of installation of software via **SCCM.**

+ Experience troubleshooting **VPN connectivity issues.**

+ Experience using online ticketing systems & **remote application software** to provide service to both on-site and off-site users.

+ Experience supporting mobile devices

+ Experience imaging laptops and adding computers to the domain.

Preferred Education, Experience, & Skills

+ Experience supporting classified environments.

+ Experience with **Windows Server.**

+ Microsoft application support.

+ Remote support application software.

+ Experience **supporting executive C-Suite members.**

+ ServiceNow.

Pay Information

Full-Time Salary Range: $74508 - $119213

Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.

Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20 hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.

Field Service Tech - TS/SCI

114404BR

EEO Career Site Equal Opportunity Employer. Minorities . females . veterans . individuals with disabilities . sexual orientation . gender identity . gender expression