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Budget Title: Instructional Support Associate (SL-2)

Salary: Commensurate with qualifications and experience

The primary role of the Network Support Technician is to provide support for the Binghamton University data network. This includes:

+ Assist with the configuration, installation, cabling and documentation of network hardware.

+ Assist with the installation, documentation and maintenance of network IDF UPS battery backup devices.

+ Troubleshooting and repair of networking hardware and ethernet connections.

+ Provide network support to the campus community (faculty, staff and students).

+ Respond to network "outages" and provide after-hours support, this includes on-call shifts.

+ Make recommendations on specifications for network hardware as well as network design.

+ Assist with the maintenance of procedural documentation and network configuration scripts.

+ In conjunction with other staff maintain network monitoring and management systems.

+ Assist with ongoing network maintenance (i.e. hardware and firmware upgrades) across the enterprise network infrastructure at Binghamton University.

+ Handle RMA duties for network equipment as required.

Job Requirements:

+ Associate's Degree (or higher)

+ At least one year of experience working in an Information Technology role

+ At least one year of hands-on experience in working with enterprise networking equipment

+ An understanding of network concepts and the ability to implement associated technologies (switching, VLANs, spanning tree)

+ Knowledge of ethernet wiring standards and experience in repairing ethernet data connections

+ Ability to work well as a part of a team

+ Effective customer service skills with at least one year of customer service-related experience

+ Availability for occasional after-hours support (post 5 p.m.) and early morning maintenance (before 8 a.m.)

+ Ability to bend, lift and carry at least 30 pounds, and be able to work comfortably in closet type spaces

+ Valid Driver's License to operate a vehicle in New York State

Preferred:

+ Experience working with fiber optic-based network connections

+ Experience with IOS based Cisco network hardware

+ Experience with Wi-Fi technologies

Visa sponsorship is not available for this position

Additional Information:

Offers of employment may be contingent upon successful completion of a pre-employment background check and verification of degree(s) and credentials.

Binghamton University is a tobacco-free campus.

Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) 474-6988 or via email at [email protected]

Payroll information can be found on our website https://www.binghamton.edu/offices/human-resources/payroll/

Cover letters may be addressed "To the Search Committee."

Postings active on the website, accept applications until closure.

For information on the Dual Career Program, please visit:

https://www.binghamton.edu/offices/human-resources/prospective/dual-career/index.html

Equal Opportunity/Affirmative Action Employer

The State University of New York is an Equal Opportunity/Affirmative Action Employer. It is the policy of Binghamton University to provide for and promote equal opportunity employment, compensation, and other terms and conditions of employment without discrimination on the basis of age, race, color, religion, disability, national origin, gender identity or expression, sexual orientation, veteran or military service member status, marital status, domestic violence victim status, genetic predisposition or carrier status, or arrest and/or criminal conviction record unless based upon a bona fide occupational qualification or other exception.

As required by Title IX and its implementing regulations Binghamton University does not discriminate on the basis of sex in the educational programs and activities which it operates. This requirement extends to employment and admission. Inquiries about sex discrimination may be directed to the University Title IX Coordinator or directly to the Office of Civil Rights (OCR). Contact information for the Title IX Coordinator and OCR, as well as the University's complete Non-Discrimination Notice may be found here (https://www.binghamton.edu/diversity-equity-inclusion/policies-and-procedures/title-ix-.html) .

Binghamton University is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation to participate in the job application or interview process, contact: Ada Robinson-Perez, ADA Coordinator email: [email protected] or 607-777-3660.