"Alerted.org

The famous **Caribe Hilton** is looking for a Guest Service Agentto join their Front Office team\. With over 65,000 sq ft of flexible event space, 4 ballrooms and 24 meeting rooms with the ability to host up to 3,000 attendees, and only seven miles from San Juan airport with a flight time of four hours from most major US cities, this is Puerto Rico’s perfect spot\.

Ideal candidates have a minimum of 1 year in customer service, are bilingual, and have previous experience working in hotels\.

**Shift Pattern:** Full availability required \(AM/MID/PM/Overnight\)

**Pay Rate:** $16\.18 per hour

What are the benefits of working for Hilton?\*

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

+ Go Hilton travel program: 100 nights of discounted travel

+ Hilton Shares: Our employee stock purchase program \(ESPP\) \- you can purchase Hilton shares at a 15 percent discount\!

+ Maternity and paternity leave as per Hilton policy

+ Comprehensive Health Insurance coverage for you and your family, including Telemedicine and at\-home care

+ Mental health resources including free counseling through our Employee Assistance Program

+ Best\-in\-Class Paid Time Off \(PTO\)

+ 401K plan and company match to help save for your retirement

\*Available benefits may vary depending upon property\-specific terms and conditions of employment

What will I be doing?

As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check\-in through check\-out and complete audits, as required\. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:

+ Achieve positive outcomes from Guest queries in a timely and efficient manner

+ Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required

+ Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or other departments

+ Demonstrate a high level of customer service at all times

+ Ability to withstand stress

+ Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts

+ Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties

+ Maximize room occupancy and use up\-selling techniques to promote hotel services and facilities

+ Use the correct procedures regarding the acceptance of credit cards and cash in accordance with the hotel credit policy

+ Comply with hotel security, fire regulations and all health and safety legislation

+ Act in accordance with policies and procedures when working with front of house equipment and property management systems

+ Follow company brand standards

+ Assist other departments, as necessary

What are we looking for?

A Front Office Person serving Hilton brands are always working on behalf of our Guests and working with other Team Members\. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

+ Previous experience in a customer\-focused industry

+ Positive attitude and good communication skills

+ Commitment to delivering a high level of customer service

+ Excellent grooming standards

+ Calm, efficient, and organized with great attention to detail

+ Ability to multi\-task while maintaining a positive attitude when working with a Guest

+ Professional manner with an emphasis on hospitality and guest service

+ Ability to work on your own and as part of a team

+ Competent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

+ Previous experience in cash handling

+ Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors

+ Conflict resolution experience

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full\-service hotels and resorts to extended\-stay suites and mid\-priced hotels\. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value\. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across itsglobal brands \(http://jobs\.hiltonworldwide\.com/our\-brands/index\.php\)\. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day\. And, our amazing Team Members are at the heart of it all\!

**Job:** _Guest Services, Operations, and Front Office_

**Title:** _Front Office Agent \- Caribe Hilton_

**Location:** _null_

**Requisition ID:** _HOT0BSVE_

EOE/AA/Disabled/Veterans