• Bilingual Billing Liaison, Associate

    Owens & Minor (Downers Grove, IL)


    At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers—and their patients—are at the heart of what we do.

     

    Our mission is to empower our customers to advance healthcare, and our success starts with our teammates.

    Owens & Minor teammate benefits include:

    + Medical, dental, and vision insurance, available on first working day

    + 401(k), eligibility after one year of service

    + Employee stock purchase plan

    + Tuition reimbursement

    Job Description

    The anticipated pay range for this position is $18-$20 hourly. The actual compensation offered may vary based on job related factors such as experience, skills, education and location.

    Summary:

    Serves as the subject matter expert and point of contact for customers with billing questions and concerns.

    ESSENTIAL TASKS:

    + Identify and resolve customer concerns such as billing disputes and collections discrepancies by partnering with the reimbursement and collection teams

    + Receive and process customer account payments in addition to placing re-orders

    + Maintain excellent customer relationships to ensure customer satisfaction

    + Conduct routine tasks as directed; works under clearly defined guidelines

    + Contributes to specific objectives and outcomes as directed

    QUALIFICATIONS:

    + 1-2 years customer service experience

    + Must be bilingual English/Spanish

    + Prior collections experience with multiple payers a must

    + Basic business skills with a moderate level of proficiency, including a basic knowledge of Microsoft Office

    + Excellent verbal and communication skills

    + Experience with high volume in-bound calls

    + Must be able to thrive in a fast paced environment handling multiple demands

     

    If you feel this opportunity could be the next step in your career, we encourage you to apply. This position will accept applications on an ongoing basis.

     

    Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.

     

    Owens & Minor (O&M) is a global healthcare company providing innovative products and solutions across the continuum of care. Our integrated technology, products, and services empower healthcare providers and manufacturers as they make a difference in the lives of patients every day. O&M is headquartered in Richmond, Virginia and is comprised of 17,000+ global teammates. We operate within distribution, production, customer service, and sales facilities located across the Asia Pacific region, Europe, Latin America and North America. We are proud to service healthcare industry customers in 90 countries where we do business today.

    Life at O&M

    When you become an Owens & Minor teammate, you’re joining a diverse, vibrant organization with a focus on excellence and integrity. Guided by our shared values—Integrity, Development, Excellence, Accountability, Listening—O&M teammates strive to deliver superior service across the continuum of healthcare. O&M is committed to creating a growth-oriented culture that values each teammate’s perspective and contributions.