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UPMC Hillman Cancer Center is looking for a casual Patient Services Representative to join their team in Mechanicsburg, PA. (Parent Site: Parent Site: (2035 Technology Parkway, Mechanicsburg, PA 17050)

Some travel to other locations to assist with staffing needs may be required as needed (Other sites: 4300 Londonderry Rd, Harrisburg, PA 17109 / 25 Spirit Drive, Carlisle, PA 17015 / 1703 Innovation Drive, York, PA 17408)

Why You'll Love Working Here:

+ You’ll be part of a close-knit, supportive team that values collaboration and compassion.

+ You’ll build meaningful relationships with patients through frequent, direct interaction.

+ You’ll make a real difference in people’s lives every day.

+ Department culture is fast-paced, team-driven, and patient-focused

+ Free Parking!

Purpose:

As a Patient Services Representative, you’ll be the first friendly face our patients see. You’ll play a vital role in creating a welcoming environment, guiding patients through their visit, and ensuring they receive the highest level of service. From check-in to check-out, you’ll help patients navigate their healthcare journey with compassion, clarity, and efficiency.

If you're passionate about helping others, thrive in a fast-paced environment, and enjoy working as part of a dynamic team, we’d love to meet you!

_Apply now and help us deliver the exceptional UPMC Experience!_

Key Responsibilities:

As a vital member of our front office team, you will play a central role in delivering an exceptional patient experience by providing administrative support and compassionate service. Your responsibilities will include:

+ Patient Navigation & Support

+ Guide patients through the healthcare system with clear, empathetic communication.

+ Follow up on unresolved patient inquiries to ensure continuity of care.

+ Educate patients on financial responsibilities and connect them with advocacy resources when needed.

+ Administrative & Office Support

+ Perform clerical duties such as scanning medical records, faxing, and managing documentation.

+ Assist patients with self-arrival technology or complete check-in at the front desk based on their preference.

+ Collect copayments and other applicable payments at the time of service.

+ Obtain necessary signatures for treatment and financial consent in compliance with HIPAA regulations.

+ Scheduling & Coordination

+ Schedule follow-up appointments and connect patients with ancillary services at checkout.

+ Confirm and update patient registration information.

+ Verify insurance benefits through online systems or direct communication with carriers.

+ Communication & Customer Service

+ Provide a warm, welcoming greeting to all patients.

+ Promote and assist with registration for the MyUPMC patient portal.

+ Register patients in the Biometrics (fingerprint recognition) program and explain its benefits.

+ Appropriately triage and direct phone calls to clinical staff or other departments.

+ Demonstrate service recovery skills and take initiative to resolve service issues in alignment with the UPMC Experience.

+ Completion of high school graduate or equivalent is required.

+ Experience with personal computer-based applications, other various office equipment and proficient typing skills are preferred.

+ Two years of experience in a medical / billing / fiscal or customer service function is preferred.

+ Knowledge of medical terminology is preferred.

+ Prior experience with Medipac, Epic, or other health records systems is preferred.

Licensure, Certifications, and Clearances:

+ Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran