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OneReach AI Product Owner

McGraw Hill

1 Positions

ID: 5769

Posted On 07/23/2025

Job Overview

Overview

Make an Impact!

At McGraw Hill we create best-in-class, next-generation learning platforms that are used by millions of students and educators worldwide from kindergarten through graduate school. Our goal is to accelerate student success through intuitive and effective learning tools and content that maximize a teacher’s time and a student’s learning experience. We do all of this in a supportive, collaborative environment where you can grow your career in a way that fits into your life.

How can you make an impact?

As a **OneReach AI Product Owner** , you will play a key role in driving the development and expansion of OneReach Platform solutions across the Customer Experience Organization. You will work closely with customer experience business users, the OneReach Design Specialist and other stakeholders to devise innovative ideas and requirements, to successfully launch new platform builds and customer experiences. In addition, you’ll collaborate with the Business Intelligence Center to measure OneReach solutions’ performance against KPIs and implement improvement tactics. You will be responsible for partnering with your Sr. Manager to determine what the product team builds, the investment needed, and the KPIs tied to usage and quality of customer and user experience. The Product Owner is a champion of the platform vision and a catalyst of new opportunities balancing continued platform improvements with new innovation. This role is an opportunity to shape the future direction of McGraw Hill’s customer support strategy, specifically transforming the customer experience.

This is a remote position open to applicants authorized to work for any employer within the United States.

What you will be doing:

+ Collaborate with stakeholders to execute on the product vision, strategy, and roadmap for customer support. This includes understanding the customer journey and identifying the important moments that will define the product.

+ Act as the voice of the customer, gathering and prioritizing use cases to ensure the features meet the needs of students, instructors and educational institutions.

+ Create and manage the backlog, clearly defining project charters, user stories, acceptance criteria, and priorities for the OneReach Design Administrator and technology development teams.

+ Write epics and stories based on themes that have been prioritized from the journey maps for the content delivery teams to execute.

+ Monitor product performance, leveraging data and analytics to drive continuous improvement and innovation.

We are looking for someone with…

+ Experience managing and delivering multiple projects to deadline and budget simultaneously.

+ Minimum of 5 years’ experience delivering highly complex customer support solutions with intuitive user experiences from inception to launch.

+ Understanding of end-to-end software development processes and business requirements.

+ Experience in knowledge management, and conversational AI a plus.

+ Demonstrated influencing skills in a decentralized environment.

+ Ability to partner and facilitate meetings with cross-functional teams and ease in interfacing with Senior Management.

+ Technical proficiencies in MS Word, Excel, PowerPoint, SharePoint and Salesforce or similar CRM.

Why work for us?

The work you do at McGraw Hill will be work that matters. We are collectively designing content that will build the future of education. Play your part and experience a sense of fulfilment that will inspire you to even greater heights.

The pay range for this position is between $82,150 - $120,000 annually, however, base pay offered may vary depending on job-related knowledge, skills, experience, and location. Additionally, a full range of medical and/or other benefits may be provided, depending on the position offered. Click here to learn more about our benefit offerings.

McGraw Hill recruiters always use a “@mheducation.com” or "@careers.mheducation.com” email addresses and/or from our Applicant Tracking System, iCIMS. Any variation of this email domain should be considered suspicious. Additionally, McGraw Hill recruiters and authorized representatives will never request sensitive information in email.

49390

Primary Contact

1702837431829

Jacqui Edwards

,

Phone

Phone

Phone

Fax

[email protected]

Email

True

False

True

Job Details

Categories

Publishing/Printing

Location

Remote, Remote

Job Type

Employee

Full/Part

Full Time

Company ID

695

Job REQ #

5769

\# Positions

1

Start Date

20250723

End Date

20250826

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About the Company

At McGraw Hill, we believe that our contribution to unlocking a brighter future lies within the application of our deep understanding of how learning happens and how the mind develops. It exists where the science of learning meets the art of teaching.

Educators have been and always will be at the core of the learning experience. The solutions we develop help educators impart their knowledge to students more efficiently. We believe that harnessing technology can enhance learning inside and outside of the classroom and deepen the connections between students and teachers to empower greater success.

By partnering with educators around the globe, our learning engineers, content developers and pedagogical experts are developing increasingly open learning ecosystems that are proven to improve pass rates, elevate grades and increase engagement for each individual learner while improving outcomes for all.

Why? Because learning changes everything.

http://www.mheducation.com/careers (https://careers.mheducation.com/)