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At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence.

THIS IS A COLLECTIVE BARGAINING UNIT POSITION

Full-Time 40 hrs.

Primary Function/General Purpose of Position

Under the direction of the Manager Nursing for Inpatient Surgery, the Surgery Scheduling Secretary is responsible for scheduling, canceling, and rescheduling all inpatient and outpatient surgical procedures. Coordinates appropriately with all hospital departments as appropriate for special surgical needs. Will also complete surgical charge reconciliation based on appropriate guidelines and ensure all surgical services charges are posted to patient accounts.

Essential Job Functions

+ Obtains and enters necessary booking information from person requesting surgical time. Is aware of instrument and equipment limitations of department.

+ Allows adequate time for procedure according to physician’s request.

+ Leaves enough time between cases to allow for room turnover. Attempts to schedule similar types of cases in the same room to increase efficiency. Reviews and updates

+ surgery schedule daily for all surgical procedures. Recognize and understand urgent requests and responds appropriately.

+ Refers conflicts to manager or director and follows established guidelines for scheduling the number of rooms on a given day.

+ Completes and accurately posts surgical charges.

+ Prepares and distributes surgery schedule. Verifies all patient names, procedures, surgeons, and times with registration and preadmission testing. Obtains all missing information from physician’s offices as well as equipment needs, special requests and positioning. Communicates any changes affecting the next day’s schedule to appropriate person and anesthesia department. Notifies appropriate Team Leader/OR desk of any special case requests. Obtains and faxes admission reports after cases are scheduled to PAT, Registration and Pre-Certification.

+ Analytical ability to interpret data in situations where the problems are moderately complex, and ability to prioritize work appropriately.

+ Answers incoming calls – triage and direct calls as necessary using only the best customer service skills. Takes messages as necessary.

+ Assist with clerical needs of the department including, copying mailing tests, faxing, filing reports, sorting and distributing mail to other parts of the department.

+ Maintains proper inventory of office supplies and medical surgical supplies as needed.

+ Maintains testing logs, accumulates statistical and quality data and submits monthly to

+ appropriate areas.

+ Answers family and patient questions about forms prior to signing and testing procedures.

+ Develops and maintains good working relationships with doctors’ offices to allow for smooth scheduling operations for the department.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Licensing/Certification

Medical Terminology certification (preferred)

Education

High School Diploma or GED (required)

Vocational or technical Degree in Medical Terminology (preferred)

Work Experience

1 years previous surgery scheduling experience and clerical experience with extensive knowledge of medical surgical terminology. (required)

2 years previous surgery scheduling experience and clerical experience with extensive knowledge of medical surgical terminology. (preferred)

Extensive knowledge of medical terminology; Computer skills; Registration experience. (required)

Training

None

Language

None

Patient Population

Not applicable to this position

Working Conditions

Periods of high stress and fluctuating workloads may occur.

General office environment.

May be exposed to high noise levels and bright lights.

May be exposed to physical altercations and verbal abuse.

May be exposed to limited hazardous substances or body fluids.*

May be exposed to human blood and other potentially infectious materials.*

May be exposed to adverse weather conditions; cold, hot, dust, wind, etc.

May have periods of constant interruptions.

Other: Must be able to work overtime, holidays and weekends as required / needed.

* Individuals in this position are required to exercise universal precautions, use personal protective

equipment and devices, and learn the policies concerning infection control.

Work Position

Frequency 0% 1-33% 34-66% 67-100%

Sitting 34-66%

Walking 1-33%

Standing 1-33%

Skills

Attention to detail

Acceptance of authority

Communication with coworkers

Teamwork

Active listening

Ability to work independently

Ability to multi-task

Ability to adapt to fluctuation in workload and change of focus

Ability to work well with others and have a team approach

Excellent and effective communication skills

Ability to work independently

Many of our opportunities reward* your hard work with:

Comprehensive, affordable medical, dental and vision plans

Prescription drug coverage

Flexible spending accounts

Life insurance w/AD&D

Employer contributions to retirement savings plan when eligible

Paid time off

Educational Assistance

And much more

*Benefits offerings vary according to employment status

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email [email protected] . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at [email protected]