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Overview

Why You'll Love This Role:

+ Make a real impact at a critical time in people’s lives

+ Work in a collaborative environment with a caring, mission-driven team

+ Help coordinate timely, compliant, and efficient hospice admissions

+ Enjoy the flexibility and purpose of working in a patient-facing healthcare role

Key Responsibilities:

+ Serve as the primary point of contact for new patient referrals

+ Initiate outreach to patients and families within 1 hour of referral

+ Coordinate all admissions within the company’s 3-hour commitment window

+ Verify insurance benefits, payer source, and secure authorizations for hospice care

+ Communicate pending admissions to appropriate clinical and admission staff.

+ Collaborate with clinical teams, billing coordinators, and external referral sources

+ Enter accurate patient data and documentation into the electronic system

+ Participate in morning stand-up meetings, marketing activities, and outreach including seeking new referrals sources and developing strategies for company growth

+ Prepare marketing reports regarding referral statistics.

+ Maintain communication with pending and Not Taken Under Care (NTUC) patients

+ Support weekend and on-call admissions as needed

About You

+ High school diploma or equivalent required

+ LPN/LVN license or bachelor’s degree in nursing, Business, Psychology, or Social Work strongly preferred

+ Previous experience in customer service

+ Hospice or medical office experience preferred

+ Strong skills in communication, organization, negotiation, public relations and data entry

+ Familiarity with Microsoft Office and healthcare systems

+ Knowledge of hospice admission regulations, compliance, and insurance processes is a plus

We Offer

Benefits for All Hospice Associates (Full-Time & Per Diem):

+ Competitive Pay

+ 401(k) with Company Match

+ Career Advancement Opportunities

+ National & Local Recognition Programs

+ Teammate Assistance Fund

Additional Full-Time Benefits:

+ Medical, Dental, Vision Insurance

+ Mileage Reimbursement or Fleet Vehicle Program

+ Generous Paid Time Off + 7 Paid Holidays

+ Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)

+ Education Support & Tuition Assistance (ASN to BSN, BSN to MSN)

+ Free Continuing Education Units (CEUs)

+ Company-paid Life & Long-Term Disability Insurance

+ Voluntary Benefits (Pet, Critical Illness, Accident, LTC)

Legalese

+ Employee must meet minimum requirements to be eligible for benefits

+ Where applicable, employee must meet state specific requirements

+ We are proud to be an EEO employer

+ We maintain a drug-free workplace

ReqID: 2025-125866

Category: Branch Admin and Clerical

Position Type: Full-Time

Company: Heartland Hospice