• Zappos Social Media Coordinator , Zappos Organic…

    Amazon (New York, NY)


    Description

    Zappos is looking for a creative, innovative, organized and data-driven Social Media Coordinator to lead the scheduling, management and reporting of organic social media content. This position will work in partnership with brand marketing and the creative team collaborators to oversee the curation of social first content across Zappos's owned social channels. This role will be responsible for community management on social channels, and will surface customer learnings and opportunities from our customers on social.

    Key job responsibilities

    • Plan and brief the monthly social content calendar, encompassing IG feed, stories, Threads and TikTok and produce a monthly content schedule that brings to life Zappos's seasonal brand narrative and aligns with the greater social strategy, and supports site content (brand launches, product stories, etc), marketing initiatives (brand, loyalty, int'l) and paid social opportunities.

    • Efficiently manage the social content production process, and plan how each piece of social content will be sourced, while constantly optimizing content for performance and brand rightness.

    • Analyze performance of social content—present findings and best practices on a weekly and monthly basis. Surface learnings on content performance, as well as sentiment via Community Management as the "Voice of the Customer on Social" to iterate on content and social message lead by customer obsession.

    • Own community management schedule and process to actively engage with our customer on social, and to build an active Zappos community on social platforms. Partner with CX team to manage customer inquiries via social. Weekend coverage required.

    • Own all aspects of each social post, including copy, product availability and links, and creative.

    • Own scheduling and posting of content across all social channels (Instagram, TikTok, Pinterest) including nights and weekends.

    Basic Qualifications

    - 2+ years of professional non-internship marketing experience

     

    - Bachelor's degree

     

    - Ability to effectively partner cross-functionally with a wide range of stakeholders

    Preferred Qualifications

    - Experience in e-commerce, start ups, advertising, commercial

     

    - Experience using data visualization tools

     

    Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

     

    Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

     

    Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $53,200/year in our lowest geographic market up to $113,700/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.