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Rutherford Regional Health System is a 143-bed acute care facility that offers a broad array of inpatient and outpatient care. Rutherford Regional is dedicated to providing patients with a full range of services to meet their healthcare needs. We provide our services in a caring, professional environment through the teamwork of our medical staff and employees.

Rutherford Regional Health System's partnership with Duke LifePoint Healthcare is bringing the pieces together to transform healthcare in Rutherford County. Duke LifePoint Healthcare is a joint venture of Duke University Health System, one of the country's leading academic health systems, and LifePoint Health, a leading healthcare company dedicated to Making Communities Healthier. These two forces joined because of the shared interest in collaborating with hospitals, healthcare providers and patients to bring high quality, innovative healthcare services to communities. Duke LifePoint combines Duke's unparalleled expertise in clinical excellence and quality care with LifePoint's extensive resources and knowledge and experience operating community hospitals and healthcare organizations.

Help desk analysts perform first-level diagnosis and troubleshooting support to end-users and customers. Working under minimal supervision, the help desk analysts receive calls and inquiries, provide support in accordance with established processes and document incidents and remedies. They also escalate complex incidents to second-level support personnel.

*Essential Functions:*

Answers the Support Services telephone and resolves problems for the end users. Assigns problems to appropriate personnel if problem cannot be resolved.

Documents all work in the predefined software package used by the Information Systems Department to track ongoing projects.

Provides necessary project information for daily work update.

Tracks and trends problems and notifies the appropriate MIS team member and Network Administrator.

Utilizes remote system access and tools to troubleshoot problems for end users.

Keeps end users informed of the status of projects. If the project is assigned to another individual, insures that the communication on the project status continues.

Minimum Education:High school diploma or equivalent required.Associate's or Bachelor's Degree preferred.

Required Skills:Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action.

Certifications:A certification preferred.

Licenses:

Computer: Prefer experience with Meditech but experience with any healthcare systems vendor acceptable

*Benefits - Wide range of benefits options!*

Here at Rutherford Regional, you choose your own Medical, Dental, and Vision plans from a variety of competitive options that give you the coverage that best fits your needs.

* HSA

* 401(K) retirement plan contributions

* Generous Paid Time Off

* Accident & Critical Illness Insurance

* Prescription Assistance with OptumRx

* Income protection programs for the entire family such as life insurance, Short/Long-term Disability, and Identity Theft.

* Employee Assistance program at no cost to you to provide emotional, legal, financial, and daily life support for your entire household. Services are available 24 hrs. a day, 7 days a week.

* Free travel and entertainment discount program to ensure you enjoy your time away from work.

*Why join our team?*

We are dedicated to providing patients with a full range of services to meet their healthcare needs, and we believe our employees are our most valuable assets in accomplishing this goal. Rutherford Regional is growing its team of dedicated health care professionals. If you are looking to start a /career that cares/, are passionate about changing lives, and ready to work in a supportive environment in a close-knit community, apply today!

**Job:** **Please select a valid job field*

Organization:**

**Title:** *Help Desk Analyst - Fulltime Days*

**Location:** *NC-Rutherfordton*

**Requisition ID:** *7462-10000*