• Technology & Engineer Fellow, Client Support

    MTA (New York, NY)


    Technology & Engineer Fellow, Client Support

     

    Job ID: 12446

     

    Business Unit: MTA Headquarters

     

    Regular/Temporary: Intern

     

    Department: IT Strategy/Architect

     

    Date Posted: Jul 28, 2025

    Description

    Department: MTAHQ - IT

     

    Position Title: Technology & Engineer Fellow, Client Support

     

    Hourly Rate: $21.00 (Undergraduate)

    OVERVIEW OF DEPARTMENT:

    The IT Onboarding and Reporting Fellow will work closely with the IT Operations team to ensure the smooth onboarding of employees, provide technical support, and assist in the creation and management of reports related to IT systems and services. The Fellow will also support projects aimed at improving and automating workflows and processes related to onboarding.

    RESPONSIBILITIES:

    + Process onboarding requests for new employees, rehires and contractors.

    + Follow up with IT assignment teams for aging tasks.

    + Review daily business service center (BSC) report for new hire/rehires listed without managers to follow up with HR for hiring manager information needed to send onboarding instructions.

    + Respond to inquiries in the shared mailbox regarding onboarding

    + Run reports when needed to review trends and anomalies.

    + Update existing process documentation and reporting documents.

    + Escalate issues incidents related to onboarding to senior staff.

    + Assist IT Onboarding team with projects to automate onboarding workflows and processes.

    PROJECTS:

    + Improved Knowledge Management – Creating and updating documentation for automated reports and dashboards will enhance transparency, ensure continuity, and support cross-training efforts within the IT Client Support team.

    + Increased Operational Efficiency – Assisting with the processing and follow-up of IT onboarding requests through IAMS/ServiceNow will help reduce delays, streamline onboarding timelines, and improve user experience for new and transferring employees.

    + Process Optimization – Supporting the update and automation of the IT onboarding process for transfers and promotions will lead to more consistent, scalable, and efficient onboarding workflows, reducing manual effort and minimizing errors.

    REQUIRED QUALIFICATIONS:

    + Proficiency in Microsoft Office Suite is a must.

    + The candidate should possess organizational, analytical and communication skills.

    + The candidate should be able to work well under pressure and prioritize tasks effectively.

    + The candidate should have a keen eye for detail and be able to work independently while being an active team player.

    REQUIRED EDUCATION:

    + Matriculated in an undergraduate program in good standing with at least 2.5 GPA AND/OR matriculated in a graduate program in good standing with at least 2.8 GPA

    + Major(s) Preferred: Computer information Systems/Computer Science, or related field.

     

    All applicants must be authorized to work in the United States at the time of application. Students’ transcript must be submitted.

     

    Equal Employment Opportunity

     

    MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities. The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.