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Position Summary...

A highly engaged and communicative Manager, Workforce Planning to own forecasting and capacity management for one of our key business verticals within Customer Engagement Services (CES). Reporting to the Senior Manager, Workforce Planning, you will play a pivotal role in shaping and delivering accurate workforce forecasts that align directly with business realities and operational needs. This position is ideal for someone who thrives on cross-functional partnership, operational immersion, and turning data into actionable plans that improve customer experience and efficiency.

What you'll do...

+ Own the end-to-end forecasting and capacity planning for a CES vertical, aligning forecasts with business goals and customer demand patterns.

+ Develop strong relationships with key stakeholders in operations, business unit, and data science to gather qualitative and quantitative inputs that shape workforce forecasts.

+ Interpret business drivers such as campaign launches, seasonality, and policy changes to proactively adjust forecasts and mitigate risk.

+ Deliver concise, insight-driven updates and forecasts that explain assumptions, trends, and business impacts to both operations and leadership.

+ Partner with operational leaders to ensure forecast accuracy translates into actionable staffing strategies that protect service levels and productivity.

+ Analyze forecast accuracy and variance drivers; implement improvements and adjustments as needed.

+ Actively participate in scenario planning, risk mitigation, and surge-readiness exercises.

+ Champion clear documentation, forecasting hygiene, and assumption transparency.

+ Serve as a connector between the data and the frontline, ensuring forecasts are actionable, understandable, and deeply trusted.

+ Coordinates and oversees job-related activities by building relationships with key stakeholders, aligning on goals, supporting initiatives, and driving accountability to meet customer and business needs. Identifies improvement areas and promotes adaptability and continuous learning.

+ Drives continuous improvement by analyzing performance data, identifying root causes, and recommending solutions. Collaborates with leadership to implement changes that mitigate compliance risks.

+ Advises on compliance and documentation practices, evaluates analytics processes, and resolves related issues to ensure successful project delivery.

+ Designs and evaluates statistical models and business tools aligned with complex needs. Develops infrastructure and interprets data into actionable insights for strategic decision-making.

+ Supports strategic initiatives through data-driven insights, model development, coordination with stakeholders, and effective data visualization and reporting.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

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For information about PTO, see https://one.walmart.com/notices .

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Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

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For information about benefits and eligibility, see One.Walmart (https://bit.ly/3iOOb1J) .

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The annual salary range for this position is $80,000.00-$155,000.00

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Additional compensation includes annual or quarterly performance bonuses.

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Additional compensation for certain positions may also include:

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- Stock

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Minimum Qualifications...

_Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications._

Bachelor’s degree in Analytics, Statistics, Computer Science, Mathematics, or related field and 2 years’ experience in data management, business analytics, statistics, or related area OR 4 years’ experience in data analysis, statistics, computer science, or related area.

Preferred Qualifications...

_Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications._

Master's degree in in Analytics, Statistics, Computer Science, Mathematics or related field, Project Management Certification, Six Sigma certification

Primary Location...

702 Sw 8Th St, Bentonville, AR 72716, United States of America

Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.