"Alerted.org

What You’ll Be Doing

We are seeking a full-time Monitoring Center Specialist to manage Electronic Monitoring related alerts and perform follow up services with our locations and customers.

+ Monitor and respond to generated client critical alerts within specified SLA (service level agreement) parameters for GPS (Global Positioning System), Remote Breath, and mobile applications.

+ Manage and track client movements according to their court ordered restrictions

+ Manage mobile application queue and respond to messages and update client profiles as necessary.

+ Manage breath alcohol alerts and perform on demand tests for client missed tests.

+ Follow up with client, law enforcement, and/or local offices when noncompliance occurs.

+ Update client schedules, employment, and other relevant information in the monitoring software.

+ Respond to inbound calls, emails and texts from clients and customers

+ Provide formal written notification to customers regarding client noncompliance

+ Communicate with local offices regarding any relevant information pertaining to client monitoring.

How You'll Make an Impact

When our clients succeed, we succeed! As a Monitoring Center Specialist, you will be responsible for providing front line monitoring of critical alerts for our clients on our monitoring programs. This position allows you to have a direct impact on community safety and success of each clients electronic monitoring program.

What You’ll Need to Have

+ High School Diploma, GED or Equivalent

+ Shift work required, including nights, weekends, or graveyard

+ Customer service and/or offender management experience

+ Knowledge of the state/local corrections or judicial system

+ Proficiency with Microsoft Office tools such as Word, Excel, and Outlook

+ Strong verbal and written communication skills

+ Excellent interpersonal skills

+ The ability to travel if required

+ Bilingual (Spanish and English) is a plus

What We Really Love to See

+ Customer Service Skills—You can manage difficult or emotional client situations, respond promptly to customer needs, solicit customer feedback to improve service, respond to requests for service and assistance, and meet commitments.

+ Interpersonal Skills—You focus on solving conflict, not blaming. You maintain confidentiality. You are a good listener who can keep emotions under control, and you remain open to other’s ideas and trying new things.

+ Strong Oral Communication Skills—You speak clearly and persuasively in positive or negative situations. You listen and get clarification, respond well to questions, demonstrate group presentation skills, and participate in meetings.

+ Ethics—You treat people with respect, keep commitments, inspire the trust of others, works with integrity and ethically, and uphold our organizational Core Values.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. The employee must occasionally lift and/or move up to 25 pounds. While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; climb or balance and stoop, kneel, crouch, or crawl. The employee is occasionally required to reach with hands and arms and to smell.