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AVP Operations - OE05DE

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.

We are seeking a dynamic and experienced leader for a multi-dimensional role within our premium Audit team. This position encompasses a broad range of responsibilities, including leadership, operational excellence, and strategic initiatives. The successful candidate will have a direct reporting relationship with three to five leaders, driving operational results and fostering leadership and staff development. As a trusted advisor to the Head of Premium Audit and business leaders, you will play a crucial role in succession planning, talent attraction, development, and retention. You will also be responsible for developing and executing communication strategies, creating executive-level presentation materials, and leading continuous improvement initiatives.

This position is a multi-dimensional role with responsibilities that include:

Leadership:

+ Direct reporting relationship of three to five leaders within Premium Audit – drive operational results, leadership & staff development.

+ Succession plan for the Head of Premium Audit.

+ Serves as a trusted advisor to the Head of Premium Audit and Business Leaders.

+ Attracts, develops, and retains a high performing talent, including but not limited to Development, oversight and implementation of countrywide talent and retention strategies.

+ Development and execution of Premium Audit operational communication strategy, to drive effective messaging and change management across all staff.

+ Develop executive level presentation materials that succinctly communicate our results, operationally led continuous improvement initiatives that target outcomes, corrective actions, and progress.

Operational Excellence:

+ Operational oversight of countrywide programs including Quality, Compliance and Vendors Performance, including but not limited to root cause analysis of opportunities, development of corrective action plans, implementation, and control plan monitoring.

+ Operational ownership of initiatives, including development of initiatives, process oversight and change management strategies. Examples include, but are not limited to, driving transformation through the segmentation model refinement, and Prem Audit Reimagined.

+ Operational ownership of work distribution, including leading WFM activities, productivity ramps and staff models.

Strategic Excellence:

+ In partnership with the Head of Premium Audit, execution of the organization’s three-to-five-year transformational roadmap which will create a leading-edge Prem Audit organization focused on rich data insights, operational scale, and transformative digital experiences for our customers.

+ Stakeholder management to ensure key business partners (UW, S&O, Product & HR) are engaged in the work and aligned with strategy.

Qualifications:

+ Bachelor’s Degree Required.

+ Minimum 10 years insurance experience with knowledge of Premium Audit

+ preferred.

+ Experience managing diverse functional work teams.

+ Ability and desire to coach and mentor others.

+ Strong business acumen.

+ Prior organizational leadership experience preferred.

+ Strong partnership and influence skills plus excellent communication skills both personally and ability to develop as an organizational strength.

+ Experience transforming an organization to drive value including leadership, coaching, skill development, agile process implementation including creating a culture of accountability.

+ Expertise in change management, CBA development, control planning.

+ Experience leading learning teams to successfully on-board new teammates and upskill as necessary throughout transformation.

+ Deep understanding of how to leverage data/analytics to drive value.

+ Track record of building and optimizing high performance teams.

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

$148,800 - $223,200

Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age

About Us (https://www.thehartford.com/about-us) | Our Culture (https://www.thehartford.com/about-us/corporate-culture) | What It’s Like to Work Here (https://www.thehartford.com/careers/our-employees) | Perks & Benefits (https://www.thehartford.com/careers/benefits)

Every day, a day to do right.

Showing up for people isn’t just what we do. It’s who we are – and have been for more than 200 years. We’re devoted to finding innovative ways to serve our customers, communities and employees—continually asking ourselves what more we can do.

Is our policy language as simple and inclusive as it can be? Can we better help businesses navigate our ever-changing world? What else can we do to destigmatize mental health in the workplace? Can we make our communities more equitable?

That we can rise to the challenge of these questions is due in no small part to our company values that our employees have shaped and defined.

And while how we contribute looks different for each of us, it’s these values that drive all of us to do more and to do better every day.

About Us (https://www.thehartford.com/about-us)

Our Culture

What It’s Like to Work Here (https://www.thehartford.com/careers/our-employees)

Perks & Benefits (https://www.thehartford.com/careers/benefits)

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