• Customer Service Manager

    Adecco US, Inc. (Rochester, NY)


    Adecco Search is actively recruiting for a **Customer Service Manager** in Rochester, NY. Our cient is one of the largest independent manufacturers of corrugated products and packaging supplies in the Northeast. THe Customer Service Manager will be on the Regional Leadership team and report directly to the VP of Sales & Marketing.

     

    This role is key to helping the company meet performance and growth goals by leading a high-performing customer service team. The ideal candidate will bring strong leadership, communication, and problem-solving skills, along with experience managing customer service operations in a manufacturing or distribution environment.

    Key responsibilities for the Customer Service Manager in Rochester, NY:

    + Managing the overall performance of the regional Customer Service department

    + Leading, training, and developing the team, while holding members accountable for performance

    + Collaborating cross-functionally with Sales, Design, Production, and Logistics to improve processes and service delivery

    + Responding promptly to pricing, delivery, and service inquiries, while resolving issues professionally

    + Ensuring departmental compliance with ISO 9001 procedures and standards

    Benefits for the Customer Service Manager in Rochester, NY:

    + Health

    + Dental

    + Vision

    + 401K

    + Life Insurance

    + PTO

     

    If you're passionate about driving results and enhancing the customer experience in a dynamic manufacturing environment, this could be a great fit. If you are interested in learning more about this opportunity, please apply NOW to our Executive Search Consultant, Lisa Capizzi at [email protected] or call Lisa at 585-953-1649.

     

    Equal Opportunity Employer/Veterans/Disabled. To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit **http://www.adeccousa.com/candidate-privacy/.**

     

    Candidate Privacy Information Statement | Adecco USA

     

    Welcome to Adecco USA, Inc. If you have received this Candidate Privacy Information Statement (‘Privacy Statement’) from us, you are currently listed as or may be about to become listed as a candid...

     

    **Pay Details:** $80,000.00 to $100,000.00 per year

     

    Equal Opportunity Employer/Veterans/Disabled

     

    To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

    The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

    + The California Fair Chance Act

    + Los Angeles City Fair Chance Ordinance

    + Los Angeles County Fair Chance Ordinance for Employers

    + San Francisco Fair Chance Ordinance