• Customer Service Agent- Shop I

    Lithia & Driveway (Dallas, TX)


    Dealership:L0397 Driveway Home Office

     

    Driveway

     

    Driveway is where car buying and selling meets convenience—with no haggling, no pressure, and no leaving your couch. We’re the digital retail arm of Lithia & Driveway (LAD) and we’re on a mission to make car ownership easy, transparent, and dare we say... enjoyable. Backed by a network of nearly 300 dealerships across the U.S, Driveway blends the best of tech and human touch to deliver a smarter, smoother experience. We’re big on innovation, big on people, and always driving forward. Come ride with us!

     

    Customer Service Agent I - Shop

     

    The Customer Service Agent I - Shop I is responsible for handling customer inquiries related to our Driveway “Shop” operations . This position a ssist s customers looking to purchase new and pre-owned vehicles completely online and have them delivered to their home.

     

    The Customer Service Agent I - Shop reports to the Shop Supervisor.

    Responsibilities

    + Customer Concierge:

    + Answers questions and helps move the digital transaction process forward

    + Communicate effectively with customers through chat, phone, and email

    + Single point of contact for the customer throughout the transaction

    + Presents financing terms

    + Presents protection products (ex: Extended warranties)

    + Collects down payment, Driver’s License, Proof of Insurance, Proof of Income

    + Communicates paperwork and logistic timelines

    + Maintain activity log

    + Other duties as assigned

    Skills and Q ualifications

    + Strong a ttention to detail

    + Excellent communication skills

    + Time m anagement

    + Sense of Urgency

    + Active listening skills

    + Critical thinking

    Competencies

    + Does the right thing, takes action and adapts to change

    + Self-motivates, believes in accountability, focuses on results, makes plans and follows through

    + Believes in humility, shares best practices, desires to keep learning, measures performance and adapts to improve results

    + Thrives on a team, stays positive, lives our values

     

    Physical Demands

     

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. *

     

    + Up to 1/3 of time: s tanding , walking , lifting up to 25 pounds

    + Up to 2/3 of time: sitting, kneeling, reaching, talking , hearing

    We Offer Best-in-Class Industry Benefits:

    + Competitive pay

    + Medical, Dental, and Vision Plans

    + Paid Holidays & PTO

    + Short and Long-Term Disability

    + Paid Life Insurance

    + 401(k) Retirement Plan

    + Employee Stock Purchase Plan

    + Lithia Learning Center

    + Vehicle Purchase Discounts

    + Wellness Programs

    Qualifications:

    + High School graduate or equivalent required

    + 18 years or older

    + We are a drug-free workplace

     

    We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.