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Position Title: Member Services Advocate – Annual Enrollment Period

Overview:

We are seeking a dedicated and service-oriented Member Services Advocate to support members during the Annual Enrollment Period. This role serves as a primary point of contact for member inquiries related to benefits, eligibility, referrals, claims, and other aspects of plan services. The ideal candidate will demonstrate a commitment to delivering exceptional customer service, maintaining professionalism, and ensuring member satisfaction at all times.

Key Responsibilities:

+ Member Support: Act as an advocate for members by addressing questions and concerns regarding healthcare benefits and services.

+ Language Interpretation: Provide interpretation support for incoming calls. While call volume is expected to be low, candidates must be able to conduct full conversations in Cantonese.

+ Administrative Support: Perform light administrative tasks during downtime, including database maintenance, ad hoc projects, and limited outbound calling.

+ Training: Comprehensive training will be provided for all administrative duties and call handling expectations.

Required Skills:

+ Strong interpersonal and communication skills

+ Proven ability to deliver high-quality customer service

+ Basic administrative and organizational skills

Preferred Experience:

+ Minimum of 2 years in a customer service role

+ Experience in healthcare, medical or dental offices, or hospitality is a plus

+ Call center experience is welcome but not required

Language Requirements (in order of priority):

+ Cantonese

+ Mandarin

+ Vietnamese

+ Korean

+ Spanish (lower priority)

Pay and Benefits

The pay range for this position is $23.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Aug 8, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.