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Chief, Division of Outreach (Veterans Services Officer Manager, DMVA)

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Chief, Division of Outreach (Veterans Services Officer Manager, DMVA)

Salary

$77,379.00 - $117,497.00 Annually

Location

Lebanon County, PA

Job Type

Non-Civil Service Permanent Full-time

Job Number

N-2025-28823

Department

Department of Military & Veterans Affairs

Division

MV Div Vets Outrch

Opening Date

07/21/2025

Closing Date

7/30/2025 11:59 PM Eastern

Job Code

48252

Position Number

00253050

Union

Non Union

Bargaining Unit

A3

Pay Group

ST09

Bureau / Division Code

00136212

Bureau / Division

Division of Veterans Outreach

Worksite Address

40 Fisher Avenue

City

Jonestown, Pennsylvania

Zip Code

17038

Contact Name

Brian Natali

Contact Email

[email protected]

+ Description

+ Benefits

+ Questions

THE POSITION

If you are passionate about helping veterans and ensuring they receive the benefits they deserve, the Department of Military and Veterans Affairs (DMVA) is looking for you. As Chief of the Division of Outreach, you will play a crucial role in managing and coordinating the reintegration and outreach efforts for Pennsylvania veterans. Your excellent communication skills will be put to use as you assist veterans in accessing the available benefits and resources they are entitled to. Join a dedicated team that is committed to caring for those who have served our country.

Watch this video (https://www.flickr.com/photos/panationalguard/40381884892/in/album-72157689769595704/) to see how you can make a difference working for the Department of Military and Veterans Affairs. A pply today!

DESCRIPTION OF WORK

This position offers a unique opportunity to make a positive impact in the veteran community. As the manager of the PA VETConnect veterans outreach program, you will play a vital role in identifying needs and resources for the program, as well as developing relationships with community partners to expand outreach capabilities and provide new services. In addition, you will have the chance to work closely with community leaders to identify potential resources within the community that can benefit veterans and their families. Through various means of communication, you will promote all veteran benefit programs and services to the public, community partners, and other service providers. This role also provides the opportunity to travel with outreach teams, allowing you to interact with different communities and gain a better understanding of the diverse needs and concerns of veterans, ultimately improving your ability to provide them with effective assistance.

Interested in learning more? Additional details regarding this position can be found in the position description (https://careers.employment.pa.gov/pd/PD\_NEOGOV.asp?p=00253050) .

Work Schedule and Additional Information:

+ Full-time employment (7.5 hours per day; 37.5 hours per week)

+ Work hours are 8:15 AM to 4:30 PM, Monday - Friday, with a 45-minute lunch. Work hours may change based on operational needs.

+ Overtime and travel as operationally necessary

+ Telework: You may have the opportunity to work from home (telework) full-time. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Jonestown.

+ Salary: In some cases, the starting salary may be non-negotiable.

+ You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

+ One year as a Veterans Services Officer Supervisor, DMVA (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration);or

+ Three years of experience in analyzing and determining individuals' eligibility for public benefits or services programs, which included two years performing advocacy or outreach work for veterans’ benefits and services programs and one year of supervisory experience for veterans’ benefits and services programs, and a bachelor's degree in human services, business administration, public administration, or a related field;or

+ An equivalent combination of experience and training which included two years of analyzing and determining individuals’ eligibility and performing advocacy or outreach work for veterans’ benefits and services programs and one year of supervisory experience for veterans’ benefits and services programs.

Special Requirement:

+ You must possess valid accreditation by the U.S. Department of Veterans Affairs as a veterans service officer or eligibility for accreditation within one year from the date of employment.

Additional Requirement:

+ You must be able to perform essential job functions.

Preferred Qualifications (not required):

+ Completion of military service in a branch of the United States Armed Forces and separated under honorable conditions

+ Knowledge of interviewing techniques used to gather information for public assistance programs and their eligibility requirements.

+ Ability to establish and maintain effective working relationships and to communicate effectively both orally and in writing

+ Possess a valid PA Class C driver's license or equivalent

+ Willing to travel which may require overnight stays on short notice

+ Experience identifying available or potential resources that can provide veterans with services

+ Experience identifying and promoting veteran benefits and services to the public; community partners; and federal, state, and local providers through formal or informal meetings, events, consultations, and speaking engagements

Legal Requirement:

+ A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information.

How to Apply:

+ Resumes, cover letters, and similar documents willnotbe reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).

+ If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.

+ Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.

+ Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

+ Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

+ 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

Learn more about our Total Rewards by watching this shortvideo (https://www.youtube.com/embed/HtcSRnndflc?rel=0) !

See the total value of your benefits package by exploring ourbenefits calculator.

Health & Wellness

We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*

Compensation & Financial Planning

We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.

Work/Life Balance

We know there’s more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*

Values and Culture

We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.

Employee Perks

Sometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.

For more information on all of these Total Rewards benefits, please visitwww.employment.pa.gov and click on the benefits box.

*Eligibility rules apply.

01

Have you been employed by the Commonwealth of Pennsylvania for one full-time year as a Veterans Services Officer Supervisor, DMVA (commonwealth title)?

+ Yes

+ No

02

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

03

How many years of full-time experience do you possess analyzing and determining individuals’ eligibility for public benefits or service programs?

+ 3 years or more

+ 2 but less than 3 years

+ Less than 2 years

+ None

04

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

05

Do you possess two or more years of full-time experience analyzing and determining individuals’ eligibility for public benefits or services programs performing advocacy or outreach work for veterans’ benefits and services programs?

+ Yes

+ No

06

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

07

Do you possess one or more years of full-time supervisory experience for veterans’ benefits and services programs?

+ Yes

+ No

08

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

09

How much graduate coursework have you completed in human services, business administration, public administration, or a related field? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.

If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visitingwww.naces.org (”www.naces.org”target=_blank”) and clicking the Evaluation Services Link.

For additional information on foreign education credentials, please visithttps://www.employment.pa.gov/Additional%20Info/Pages/default.aspx#q3and click on Other Information.You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.

+ 30 credits or more

+ Less than 30 credits

+ None

10

Preferred Criteria- Have you completed military service in a branch of the United States Armed Forces and separated under honorable conditions?

+ Yes

+ No

11

Preferred Criteria- Do you possess knowledge of interviewing techniques used to gather information for public assistance programs and their eligibility requirements?

+ Yes

+ No

12

Preferred Criteria- Do you have the ability to establish and maintain effective working relationships and communicate effectively both orally and in writing?

+ Yes

+ No

13

Preferred Criteria- Do you possess a valid PA Class C driver's license or equivalent?

+ Yes

+ No

14

If you answered yes, please provide your driver's license number and expiration date. If you answered no, type N/A in the text box below.

15

Preferred Criteria- Are you willing to travel which may require overnight stays on short notice?

+ Yes

+ No

16

Preferred Criteria- What level of education do you have?

+ Master's degree (or greater)

+ Bachelor's degree

+ Associate degree

+ Some college

+ High school diploma (or equivalent)

+ Other

+ None

17

Preferred Criteria- If you have a degree, in what field is your degree?

+ Human Services

+ Business Administration

+ Public Administration

+ A closely related field

+ Another field

+ I do not have a degree

18

Preferred Criteria- If you answered, "a closely related field" or "another field", in what field is your degree? (Indicate N/A if not applicable.)

19

Preferred Criteria- Do you have experience in identifying available or potential resources that can provide veterans with services? (Check all that apply.)

+ Housing Assistance Compensation or Pension Programs

+ Homeless Programs

+ Food Distribution Programs

+ Temporary Financial Assistance Programs

+ Other

+ None

20

Preferred Criteria- Please list the dates and employers where you gained the experience above in determining benefits. (If none, type N/A.)

21

Preferred Criteria-What types of data you have used to determine benefits eligibility? (Check all that apply.)

+ DD214

+ Income

+ Disability Rating

+ Other

+ None

22

Preferred Criteria- How many years of experience do you have with identifying and promoting veteran benefits and services to the public, community partners, and federal, state, and local providers through formal or informal meetings, events, consultations, and speaking engagements?

+ None

+ Less than 1 year

+ 1-less than 2 years

+ 2-less than 3 years

+ 3-less than 4 years

+ 4-less than 5 years

+ 5+ years

23

Preferred Criteria- Please list dates and employers where you gained experience in identifying and promoting veterans' benefits and services. (If none, type N/A.)

Required Question

Employer

Commonwealth of Pennsylvania

Address

613 North Street

Harrisburg, Pennsylvania, 17120

Website

http://www.employment.pa.gov