"Alerted.org

CTG's long-standing Fortune 500 client of over 15 years has a W2 contract assignment for a Customer Service Coordinator II.

**Type:** Contract

**Job Title:** Customer Service Coordinator II

**Location:** Charlotte, NC, 3 days in the office, 2 days remote

**Pay Rate:** Based on experience

**Work Hours:** M–F, 8:30am–5:30pm

**Education:** HS diploma or equivalent required; Associate degree in Business preferred

Description:

The Customer Service Coordinator II is responsible for delivering a high level of customer support through timely and accurate processing of customer inquiries, quotations, orders, and complaints. This role supports a variety of customer accounts across markets and segments and requires precise data entry skills, strong interpersonal communication, and the ability to work collaboratively with internal teams to meet service level agreements and customer satisfaction goals.

Key Responsibilities:

• Assist Customers: Respond promptly and professionally to customer inquiries (quotations, orders, complaints, information requests, etc.) via phone and email

• Flex across customers, markets, and segments with a customer-centric approach

• Maintain attention to detail with order entry and updates

• Enter and manage customer orders and quotes throughout the fulfillment process

• Update or modify orders as needed to ensure accuracy and alignment with customer requirements

• Coordinate with internal departments such as Sales, Technical Support, Product Line Management, and Data Management to resolve customer requests

• Maintain accurate and comprehensive records of all customer interactions, including inquiries, complaints, and resolutions

• Maintain professionalism and accuracy while working in a fast-paced environment governed by strict service level agreements

Requirements:

• 3–6 years of experience in customer service and data entry

• SAP experience preferred

• Excellent written and verbal communication skills

• Detail-oriented with strong organizational skills

• Ability to work independently and in a team-oriented environment

• Comfortable managing multiple priorities in a fast-paced setting

Required Qualifications:

Education:

• High school diploma or equivalent required

• Associate degree in Business or related field preferred

Qualifications:

• Strong proficiency with Microsoft Office tools

• Experience with ERP systems; SAP preferred

• Proven ability to communicate effectively across departments and with customers

• Strong problem-solving and conflict-resolution skills

Additional Information

• No third party resumes will be accepted

• Drug testing and/or other employment-related inquiries may be conducted

• CTG will consider for employment-qualified applicants with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws

• All interested individuals MUST be able to work on a W2 Tax basis (no C2C or third party vendors)

• CTG is an Equal Employment Opportunity employer

• CTG is an E-Verify Company

To Apply:

To be considered for this opportunity, please apply directly through our website by clicking the link below or email your Word version resume and salary expectations to **[email protected]** .

About CTG

CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries. For more information, visit www.ctg.com .

Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work Certified™ company across many of our global operations.

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.