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Req #: 247561

Department: UW MEDICINE - PATIENT ACCOUNT & SUPPORT SERVICES

Posting Date: 07/29/2025

Closing Info:

Closes On 07/30/2025

Salary: $4,180 - $5,983 per month

Shift: First Shift

Notes:

This position provides opportunities to work in a fast-paced, challenging, diverse and rewarding environment. As an employee you will enjoy generous benefits and work/life programs. For detailed information on Benefits for this position, click here ( https://hr.uw.edu/benefits/wp-content/uploads/sites/3/2018/02/benefits-summary-classified-staff-greater-than-half-time-20250130-a11y.pdf)

UW Medicine's Patient Account and Support Services Department** has an outstanding opportunity for a **Patient Account Representative 3** **WORK SCHEDULE

+ 100% FTE

+ Days

+ 100% Remote **POSITION HIGHLIGHTS**

+ Further your customer service skills and communication skills

+ Be a part of a team that supports the entire UW Medicine organization. **JOB RESPONSIBILITIES**

+ Make outbound and take inbound calls with patients, their families or representatives, insurance companies, attorneys, corporate clients

+ Independently manage special billing programs and projects such as specialty services and institutional and corporate accounts

+ Obtain detailed information to assure reimbursement and contract adherence for case rate and specialty billing programs

+ Assist patients or their representatives in understanding their financial obligation and developing solutions to meet their financial responsibilities

+ Communicate with Medical Centers' staff, patients and/or third party payers to obtain or verify billing information, payment, and answer questions or resolve concerns

+ Obtain detailed information from patient and relay information to appropriate medical center, billing department, or patient relations staff

+ Research and resolve underpaid accounts

+ Determine and post adjustments to patient accounts

+ Review the status of the entire patient account and exercise judgment to determine appropriate course of action for resolution

+ Maintain spreadsheets and write original correspondence using Microsoft Excel and Word. **REQUIRED QUALIFICATIONS**

+ High School graduation or equivalent AND three years of experience in patient accounting, customer service, or a related office environment

+ OR Equivalent education/experience **ABOUT UW MEDICINE – WHERE YOUR IMPACT GOES FURTHER**

UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.

All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.

**Become part of our team. (https://www.uwmedicine.org/jobs)** Join our mission to make life healthier for everyone in our community.

University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.