"Alerted.org

Work Shift:

Day Shift

Time Type:

Full time

Department:

CC017130 Information Technology

Summary:

Monday to Friday, 8:00 a.m. to 5:00 p.m. — Onsite

Position is responsible for coordinating the day to day activities of the Desktop Support area. Responsible for the maintenance of hardware, software applications, inventory, and other databases that support PUSH Technology (Microsoft, Frontage, VMware, Citrix, etc.) to the desktop. The foremost function of this position is to successfully manage projects associated with AC/IT needs as determined by the Desktop Support Manager.

Additional Information:

Monday to Friday, 8:00 a.m. to 5:00 p.m. — Onsite

Required Education:

High school diploma or GED or equivalent

Recommended Education:

Bachelor's degree in a related field of study.

Required Work Experience:

High School Diploma/GED and 2 years of relevant experience, or 4 years of experience in lieu of a diploma/GED.

Recommended Work Experience:

Required Certifications:

Recommended Certifications:

A+ - CompTIA, Network+ - CompTIA, Security+ - CompTIA

Description

1. Coordinates and schedules activities of Desktop support staff to ensure timely installations of hardware/software and repairs to achieve a high level of customer satisfaction.

2. Assess user’s hardware and software requirements and make recommendations to the Desktop Support Manager.

3. Responsible for the administration of the IT equipment status and security. Monitors and maintains adequate IT hardware/software stock levels.

4. Manages/coordinates the survey software application and processes for IT related surveys.

5. Responsible for effective research, deployment, and ongoing maintenance of all software applications as determined by management.

6. Performs research and analysis for Desktop/Network projects, documents detailed technical recommendations, and provides project scope, implementation plans and time requirements. Coordinates and manages project meetings and activities.

7. Coordinates/performs department moves to ensure timely and successful outcomes.

8. Must be proficient with hardware lifecycle management software which includes packaging/deployment tools that use PUSH technology and successfully coordinates/performs new/replacement desktop hardware installs (PC, Laptops, printers, peripherals, etc.).

9. Installs, maintains, and supports desktop/network hardware and software.

10. Maintains accurate, timely and detailed documentation of all assignments in the Help Desk call tracking database. Tracks recurring requests to analyze trends in order to improve customer service.

11. Performs other duties as assigned. that are in the determination of management associated with the position and are commensurate with the incumbent's knowledge and experience.

12. Performs other duties as assigned.

Arkansas Children’s (https://www.archildrens.org/about-us) is the only hospital system in the state dedicated to caring for children, which enables us to uniquely shape the landscape of pediatric care in Arkansas.

Arkansas Children’s is driven by four core values—safety, teamwork, compassion and excellence—which inform every action.

Arkansas Children’s Hospital has received Magnet Status (https://www.archildrens.org/about-us/magnet-recognition) from the American Nurses Credentialing Center (ANCC), for nursing excellence and patient outcomes. And we are nationally ranked by U.S. News & World Report (https://www.archildrens.org/about-us/awards-and-recognition) for Cancer, Cardiology & Heart Surgery, Diabetes & Endocrinology, Nephrology, Neurology & Neurosurgery, Pulmonology & Lung Surgery and Urology.

For more than a century, Arkansas Children’s has met the unique needs of children. But we’re more than just a hospital treating sick kids—our services include two hospitals, a pediatric research institute, foundation, clinics, education and outreach, all with an unyielding commitment to making children better today and healthier tomorrow.

Arkansas Children’s Little Rock campus includes a 336-bed hospital with the state’s only pediatric Level 1 Trauma Center, burn center, Level 4 neonatal intensive care and pediatric intensive care, as well as a nationally-recognized transport service. And Arkansas Children’s Northwest (https://www.archildrens.org/locations/arkansas-childrens-nw) provides inpatient and emergency care, clinic rooms and diagnostic services to children in that corner of the state.

_“Arkansas Children’s is a place of hope and comfort for children and parents. When you are at children’s, you are part of an elite team united with a common goal of saving children and making their lives better.”_ Michael – Business Operations Manager

•Arkansas Children’s Hospital is a prestigious institution that cares for children.” Linda – Information Systems Analyst

•We are an organization of care, love, and hope while we champion children.” Angela – Parking and Fleet Coordinator

•Care, love, and hope for children!” Kathy – Administrative Assistant

•When I think of my time here at Arkansas Children’s Hospital, I can honestly say that it has given me a unique perspective on the human condition, and the various roles that we all have in patient care. As a supply assistant, I have a very important job ensuring that the doctors and nurses have what they need to provide the world class medical care to the Children of Arkansas and surrounding states. Being a Champion for Children is more than a catch phrase, it is a way of life!” Nick – Supply Assistant

Arkansas Children's provides equal employment opportunity to all persons without regard to age, race, color, religion, national origin or citizenship status, disability, military status, sexual orientation, gender identity or expression, pregnancy or any other category protected by federal, state and local laws. Further, Arkansas Children's will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.