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AVP, Business Services

Dupaco Community Credit Union

1 Positions

ID: AVPBU002883

Posted On 07/30/2025

Job Overview

Dupaco Community Credit Union has an exciting opportunity to join the Business Services team as the AVP, Business Services and it could be just the role you've been waiting for! You will be responsible for the leadership and management of the Business Services member-facing areas and will forge a strong partnership with business partners to create growth opportunities in the area. If you are ready to take ownership of all products currently in Business Services (deposits, cash management, credit cards) and lead small business lending member facing/retail deployment initiative, then apply to this role today!

What You'll Do:

+ Own member facing facets of Business Services, including credit card, ACH, NetWork Deposit, Merchant Services, Small Business Lending, and any yet to be introduced products.

+ Oversee, lead, and coach a team of Business Services Professionals and provide guidance within the Dupaco footprint around new deposits, cash management, and credit while focusing on member experience

+ Get involved in member interactions to ensure experience is front of mind and relationship building occurs at every interaction.

+ Use reporting matrices to monitor performance, identify trends, and address and/or escalate concerns or issues as needed.

+ Provide coaching and support related to individual roles including member relationship management, member experience, and provide expertise on product recommendations, RFPs, and developing solutions. Assist team members in identifying solutions to varying member needs.

+ Participate in departmental strategy including projects, feedback, and process review – chart a course for the member facing areas of Business Services.

+ Facilitate cross organizational conversation and referrals – understand the underpinnings of the organization so that there is full stakeholder support of the area.

+ Gain market understanding to work with your teams to develop business opportunities, relationships, and product ideas to meet member needs. Participate in the process individually and as a group leader.

+ Coordinate workflow by collaborating with business unit leaders in lending, credit, and support areas to smooth process and build stronger departmental SLAs.

+ Serve as primary owner of member experience in all member facing roles in Business Services. Understand pain points, create wins, and sharpen team skill and engagement to delight business members.

+ Take a hands on approach to team development – walk through member interactions, assist them in skill development – know, show, grow!

What You'll Need:

+ 5-7+ years of experience with cash management, business banking, and/or retail banking experience and sales/business management required.

+ 3-5+years of leading member-centric teams (or equivalent skill and knowledge)

+ Ability to assume responsibility and solve problems in a fast pace environment.

+ Must maintain confidentiality in all credit union matters.

+ Must be self-starter with high energy and motivation.

+ Travel required to conduct on-site meetings and member set-up.

+ Excellent written and verbal skills to professionally communicate with staff.

+ Ability to make sound decisions with a thorough knowledge and understanding in credit union policies and procedures.

+ Extensive knowledge of all Dupaco products, services and operating procedures.

+ Ability to solve problems in a timely manner.

+ Must be familiar with financial regulations.

+ Strong technology background.

Primary Contact

114365

Matt Hostert

Senior Recruiting Specialist, Human Resources

563-557-7600, ext. 2564

Phone

Phone

Phone

Fax

[email protected]

Email

True

False

True

Job Details

Categories

Banking/Mortgage/Financial Services

Location

Dubuque, IA

Job Type

Employee

Full/Part

Full Time

Company ID

986

Job REQ #

AVPBU002883

\# Positions

1

Start Date

20250730

End Date

20250829

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Dupaco Community Credit Union

About the Company

Dupaco Community Credit Union is a not-for-profit financial cooperative. When we help our members save money—with a savings account, lower loan rates, fewer service fees, low-cost insurance, financial education and more—we help grow the whole credit union. It’s people helping people. Learn more about us at www.dupaco.com (https://www.dupaco.com/about/) .

A Dupaco career is different.

We’re a diverse crew of caring, passionate, and fun-loving people who work together toward a higher purpose- to always look out for our members’ best interests. That promise is at the center of everything we do. And we have plenty of career opportunities for thoughtful, genuine, and motivated people who can help us deliver.

Our culture is built to empower and inspire you every single day. When you get here, you’ll know that your voice is valued and heard. And you’ll find new and unique ways to make a positive impact just by being you.

See more perks you'll love (https://www.dupaco.com/about/dupaco-careers/)

_Dupaco Community Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sex, age, sexual orientation, gender identity, status as a protected veteran, or status as a qualified individual with disability._