• Dealer Service Administrator

    AGI (Lenexa, KS)


    Description

    Position Title: Dealer Service Administrator

     

    Division: AGI Digital

     

    About AGI

     

    AGI is a global food-based infrastructure company publicly traded in Canada. With over 4,200 employees and over 30 global manufacturing brands, AGI is a leading provider of equipment and technology solutions for agricultural commodities including seed, fertilizer, grain and feed systems and an expanding platform for food processing facilities.

     

    The Opportunity

     

    The Field Service Administrator plays a critical role in supporting the field service operations through administrative coordination, data entry, and cross-functional collaboration. This role focuses on ensuring the smooth execution of work orders, maintaining accurate records, and facilitating key processes between customers, dealers, and internal teams.

     

    The Team

     

    This is a permanent full-time position that reports directly to the Global Operations Lead.

    Responsibilities

    + Create and maintain KPI reports within Field Service Lightning (Salesforce) to support service performance tracking.

    + Review and support purchase and warranty quotes, and assist with Work Order execution in coordination with dealers.

    + Serve as a point of contact for customers and dealers regarding order confirmations, inquiries, and service updates.

    + Collaborate with internal teams, including Customer Operations, Sales, Production, and Accounting to improve processes and drive operational efficiency.

    + Review, consolidate, and process Dealer Invoices for labor reimbursements and and assist with warranty orders to replenish parts for consignment inventory dealers.

    + Manage internal team orders from stock, including purchasing and reordering.

    + Coordinate and schedule dealer training sessions and assist with related logistics.

    + Support additional administrative tasks and initiatives as the Global Operations team expands.

    + Follow AGI’s Code of Business Ethics and related compliance policies.

    + Additional duties and responsibilities as assigned.

    Qualifications

    + Post-secondary education in the field of Administration, Business or equivalent experience.

    + 3-5 years' progressive experience in administrative or coordination preferably in a manufacturing or agriculture industry.

    + Proficiency in Microsoft Office 365, especially Excel.

    + Familiarity with quoting or inventory tracking systems; Salesforce or ERP experience strongly preferred.

    + Strong organizational and communication skills.

    + Ability to work independently and collaboratively in a fast-paced environment.

    + Positive, professional attitude and strong attention to detail.

     

    AGI is an equal opportunity employer and values diversity. All employment is decided on the basis of qualifications, merit, and business need.

     

    Accommodations are available upon request for candidates with a disability taking part in the recruitment process and once hired.

     

    Equal Opportunity Employer

     

    This employer is required to notify all applicants of their rights pursuant to federal employment laws.

     

    For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.