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Job Description

The Document Support Representative I will handle a variety of document services tasks including sorting, scanning, indexing, and mail operations. This role requires strong time management, attention to detail, and the ability to prioritize tasks effectively. Performance will be tracked through KPIs and reporting tools.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Skills and Requirements

1+ years of experience in document processing

High School diploma or GED equivalent

Proficiency in MS Office (Word, Outlook, Excel)

Familiarity with general office equipment (computers, printers, fax machines, etc.)

Valid Drivers License

Strong written and verbal communication skills

Comfortable in a fast-paced environment

Ability to meet high-volume KPIs while maintaining quality

Ability to lift up to 50 pounds Experience scanning and indexing documents

Ability to print, organize, and distribute system-generated documents

Handling inbound/outbound mail and courier packages

Operating mail equipment (printers, scanners, cutter machines)

Managing electronic mail inboxes for various document requests

Occasional mail delivery to Post Office or FedEx drop-off

Tracking personal performance metrics

Completing department reports

Responding to internal and external customer inquiries

Offering process improvement suggestions

Performing other duties as assigned null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].