"Alerted.org

Job Description

- Greet customers and help them complete forms

- Enter customer information on application forms

- Screen and review applications to determine eligibility

- Enter information into automated systems and generate reports

- Prepare case records & write recommendations for assigned cases

- Perform routine office tasks (answering phones, copying, scanning, preparing correspondence, processing mail, filing)

- Assist customers with online system (Common Help) for Medicaid, TANF, and SNAP (formerly known as food stamps) applications

- Help register and file clearances through State benefits systems

- Gather report facts & interpret public assistance policies/regulations

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Skills and Requirements

- 1-2 years of experience in a similar role

- Documenting/data entry/reporting

- Face to face customer service experience

- Admin duties

- Answering phones, emails, filing, mail processing

- Microsoft Office Suite (excel) - Experience working in a human services environment

- Bilingual

- Associates null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].