• Customer Svc Coord

    CBRE (Dallas, TX)


    Customer Svc Coord

     

    Job ID

     

    231192

     

    Posted

     

    30-Jul-2025

     

    Service line

     

    GWS Segment

     

    Role type

     

    Full-time

     

    Areas of Interest

     

    Customer Service

     

    Location(s)

     

    Dallas - Texas - United States of America

    JOB SUMMARY

    The purpose of this position is to provide information in response to inquiries about products and services and to handle and resolve complaints.

    ESSENTIAL DUTIES AND RESPONSIBILITIES

    Provides customer service by answering incoming service requests, via phone, chat, email & online requests from all business units on facility-related issues.

     

    Generates and dispatches service request work orders for completion by vendors. Schedules conference rooms and audio visual equipment.

     

    Responds to customer inquires and concerns. Follows up with customers to ensure customer satisfaction.

     

    Updates Computer Maintenance Management System (CMMS), customer service database, and spreadsheets as needed with updated service information.

     

    Contacts customer for additional information and communicating the steps in the work order process.

     

    Runs, reviews, and distributes various customer service reports as necessary.

     

    May generate and dispatch service request work orders for completion by vendors.

     

    May assist with the training of new hires and temporary employees on CMMS (Computer Maintenance Management System), customer service database, email, Live Chat and Call Center procedures.

     

    Provides informal assistance such as technical guidance and/or training to co-workers.

     

    Other duties may be assigned.

    SUPERVISORY RESPONSIBILITIES

    None

    QUALIFICATIONS

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

     

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

    EDUCATION and EXPERIENCE

     

    High school diploma or general education degree (GED) required. Call Center experience preferred. Minimum two years of related experience.

     

    CERTIFICATES and/or LICENSES

     

    None

    COMMUNICATION SKILLS

    Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor.

    FINANCIAL KNOWLEDGE

    Ability to calculate simple figures such as percentages.

    REASONING ABILITY

    Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills.

     

    OTHER SKILLS and ABILITIES

     

    Intermediate Knowledge of Microsoft Office Suite products. Ability to type 45-50 WPM.

    SCOPE OF RESPONSIBILITY

    Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.

     

    **Equal Employment Opportunity:** CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

    **Candidate Accommodations:** CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [email protected] or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

     

    CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)