"Alerted.org

Hotel:

North Charleston Residence Inn

5035 International Boulevard

Front Desk Supervisor

Full time

Atrium SPIRIT – where teamwork, passion and appreciation ignite service excellence

What’s in it for you?

The **Atrium SPIRIT** is a belief in the power of **_Service_** _,_ **_Perseverance_** _,_ **_Inclusion_** _,_ **_Respect_** _,_ **_Innovation_** , and **_Teamwork_** to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences, work together to overcome challenges, and are passionate about positively impacting those around us.

+ **Career Growth & Learning** – 40% of our management hires are internal promotions!

+ **Invest in Your Future** – 401(k) plan with company match.

+ **Comprehensive Health Coverag** **e** – Medical, dental, and vision insurance options.

+ **Paid Time Off & Vacation** – Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations

+ **Perks That Fit Your Life** – Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services.

+ **Purpose & Impact** – Make a difference through Atrium’s community service and volunteer programs.

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• Now Hiring: Front Desk Supervisor

Lead the team that creates unforgettable guest experiences.

At **Atrium Hospitality** , we’re committed to creating exceptional experiences — not just for our guests, but for our associates too. Our culture is grounded in six core values: **Service, Perseverance, Inclusion, Respect, Innovation,** and **Teamwork** . If you're passionate about hospitality and ready to take the next step in your career, we invite you to grow with us.

• About the Role

We’re looking for a **Front Desk Supervisor** who leads by example — someone who brings energy, professionalism, and a passion for service. In this key role, you’ll support and guide our front desk team while ensuring our guests enjoy a smooth and welcoming experience from check-in to check-out.

This is a great opportunity for someone with prior front desk experience who’s ready to take on more responsibility in a supportive, team-driven environment.

• What You'll Be Doing

Service:

+ Greet guests warmly and assist with check-in/check-out procedures

+ Ensure guest requests and special accommodations are fulfilled

+ Oversee pre-assignment of rooms, VIP handling, and package tracking

Perseverance:

+ Address guest concerns with professionalism and follow up until fully resolved

+ Support the team during high-volume periods to maintain excellent service

Inclusion:

+ Train and onboard new front desk agents

+ Foster a welcoming, respectful environment for both associates and guests

Respect:

+ Supervise and support front desk staff by providing direction, coaching, and feedback

+ Help manage scheduling and performance to ensure smooth operations

Innovation:

+ Stay informed about the local area to provide guests with helpful recommendations

+ Bring new ideas to enhance both the guest and team experience

Teamwork:

+ Coordinate closely with Housekeeping, Maintenance, and other departments

+ Ensure daily shift operations run efficiently and according to company standards

• What You Bring to the Team

+ **Previous hotel front desk experience is required** ; supervisory experience is preferred

+ A strong commitment to **outstanding customer service**

+ Excellent **verbal and written communication** skills

+ A natural leader who is approachable, detail-oriented, and calm under pressure

+ Proficiency with computers and the ability to learn our **Property Management System (PMS)**

+ Flexibility to work a variety of shifts, including mornings, evenings, weekends, and holidays

+ Physical ability to **stand for extended periods** and remain active throughout the shift

• Why Join Atrium Hospitality?

We’ve earned multiple **J.D. Power awards** for our dedication to guest satisfaction — and that recognition starts with our incredible team. As part of Atrium, you’ll have access to resources, support, and opportunities that empower you to grow your career in hospitality leadership.

Ready to lead a team and make a real impact? Apply today and become part of something meaningful.

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_Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations._

Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Notice of candidate Privacy Rights: https://www.atriumhospitality.com/privacy-policy

Atrium Hospitality is now one of the largest hotel management companies in the United States and we're still growing. As a result of our growth, we are always looking for great talent to join our organization. As owners and managers, we are responsible for the positive experiences of our guests and associates, and we strive to bring to life a culture that promotes the five simple values that drive our business:

Service

We deliver the best guest experience possible. We are a home away from home for our guests, and we are charged with making them feel safe and welcome.

Perseverance

We will be better today than we were yesterday.

Inclusion

We are committed to the equitable treatment of all associates as well as equal access to opportunities and resources for all, at every level of the organization.

Respect

We treat others the way we would like to be treated.

Innovation

We strive to develop, share and implement new thoughts, ideas and methods that improve our company, our operations and the guest and associate experience.

Teamwork

Our associates are our family, and we provide them the resources and support needed to produce the best work environment possible.

In addition to our core values, we believe that being a responsible community partner is a defining characteristic of the Atrium Hospitality culture, including supporting a range of civic and community activities. We pride ourselves on four impactful pillars that support our associates, our communities and our future: Wellness, Embracing those with Disabilities, Sustainability, and Education. When a candidate makes the decision to join Atrium Hospitality, they are entrusting the very engaged and invested leaders of this great organization to support, encourage, coach, develop and inspire excellence in them. This leadership responsibility is a critical one, accepted with the pride and gravity it deserves. We recognize that when we do this well, we reap the rewards of a productive and engaged team; it is key to the success of Atrium Hospitality. The voices and opinions of our associates truly matter. We encourage, welcome, expect and act upon their input to help us make decisions that are in the best interest of our teams and the continued growth and sustainability of the organization.

Come grow with us!