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Help Desk Analyst III
- Robert Half Technology (Portage, MI)
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Description We are looking for a skilled Help Desk Analyst III to join our team in Portage, Michigan, on a Contract-to-Permanent basis. This role involves providing advanced technical support to end users, resolving complex hardware and software issues, and ensuring seamless network and server operations. The ideal candidate will have a strong background in IT systems, excellent customer service skills, and expertise in troubleshooting and project coordination.
Responsibilities:
• Provide Level 3 technical support to address advanced hardware, software, and network issues.
• Respond to and resolve service desk tickets in a timely and efficient manner.
• Perform troubleshooting and maintenance for Windows-based systems, including server and virtualization environments.
• Assist in the management and coordination of IT infrastructure projects to ensure smooth implementation.
• Monitor and maintain Active Directory and Windows Server environments.
• Collaborate with customers to understand their needs and deliver excellent service.
• Conduct triage processes to identify and prioritize technical support needs.
• Implement cybersecurity best practices to safeguard IT systems.
• Evaluate and upgrade hardware and software to enhance system performance.
• Support automation and AI-related initiatives within the organization. Requirements • Proven experience in customer service within a technical support environment.
• Strong knowledge of Windows 10, Windows Server, and related IT systems.
• Familiarity with Active Directory and virtualization technologies.
• Ability to troubleshoot networking issues and perform basic network diagnostics.
• CompTIA Network+ certification or equivalent experience is preferred.
• Previous exposure to project management or coordination is highly desirable.
• Experience with cybersecurity principles and practices is a plus.
• Strong analytical and problem-solving skills with attention to detail. Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .
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