• Customer Service Representative

    Robert Half Office Team (Metairie, LA)


    Description

    We are looking for a detail-oriented Customer Service Representative to join our team in Metairie, Louisiana. This short-term contract to full time position requires strong organizational skills and the ability to manage dispatching and logistics tasks efficiently. The ideal candidate will thrive in a fast-paced environment, exhibit excellent communication skills, and work collaboratively with team members and clients.

    Responsibilities:

    • Coordinate dispatching and logistics operations, ensuring timely delivery and accurate communication.

    • Maintain and update customer profiles and records on a quarterly basis.

    • Collaborate with customs brokers and officials to facilitate cargo releases.

    • Provide instructions to trucking companies for container pickups, noting deadlines and updating systems accordingly.

    • Schedule deliveries with internal and external trucking partners.

    • Monitor trucking operations, address equipment or scheduling issues, and communicate updates effectively.

    • Prepare and process billing and invoicing tasks promptly, forwarding documentation to accounting.

    • Track and trace import and export shipments, ensuring accuracy and timely updates.

    • Handle freight forwarding documentation, including bills of lading and certificates of origin.

    • Support general drayage and accessorial billing processes such as chassis usage, detention, and demurrage.

    Requirements

    • Proven experience in customer service, preferably in a logistics or dispatching role.

    • Proficiency in Microsoft Excel and Word for managing data and documentation.

    • Strong skills in email correspondence and order entry.

    • Ability to handle inbound and outbound calls professionally.

    • Exceptional attention to detail and accuracy in data entry tasks.

    • Effective scheduling and appointment management skills.

    • Prior experience working in a call center or similar environment is a plus.

    • Excellent verbal and written communication skills for client interactions.

     

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. Apply today!

    TalentMatch®

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

    • 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .