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*Explore opportunities at Atrius Health*, part of the Optum family of businesses. We’re an innovative healthcare leader, delivering an effective system of connected care for adult and pediatric patients at 28 practice locations in eastern Massachusetts. Our team of physicians, primary care providers and clinicians work with hospitals, community specialists and nursing facilities. Be part of our vision to transform care and improve lives by building trust, understanding and shared decision-making with every patient. Join us and discover the meaning behind*Caring. Connecting. Growing together.*

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*SUMMARY*

Under direct supervision, provides support within a clinical department with primary responsibility for phone coverage and outreach calls, scheduling for the department, greeting patients and monitoring the waiting room, handling the check-out process including follow-up appointment scheduling. Delivers excellent customer service and strengthens the patient/clinician relationship. Works to improve clinical operations through coordination of contact between team clinicians, patients and, when needed, referrals outside the unit.

*EDUCATION/LICENSES/CERTIFICATIONS*

High School diploma or equivalency certificate (e.g. GED, HiSET, TASC Test) from an accredited institution or governmental unit required or certification in medical office administration required. Associate's degree or graduate of certification in medical office administration program preferred.

*EXPERIENCE*

Experience typically acquired though one year of experience in a clinical or customer service setting as determined by the department (a bachelor’s or associate degree may be substituted for experience). Computer experience required with the ability to use word processing and spreadsheet programs. Electronic medical record (EMR) experience and/or aptitude to master the EMR based on other technology experience required.

*SKILLS*

Able to communicate in a professional and appropriate manner. Strong interpersonal, customer service, time management, and organizational skills required.

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Atrius Health is committed to a policy of non-discrimination and equal employment opportunity. All patients, employees, applicants, and other constituents of Atrius Health will be treated with respect and dignity regardless of race, national origin, gender, age, religion, disability, veteran status, marital/domestic partner status, parental status, sexual orientation and gender identity and/or expression, or other dimensions of diversity.

*Benefits Include:*

* Up to 8% company retirement contribution,

* Generous Paid Time Off

* 10 paid holidays,

* Paid professional development,

* Generous health and welfare benefit package.

**Job:** **Administrative Support*

**Organization:** **OBGYN*

**Title:** *Practice Support Assistant I - Burlington - OBGYN - FT*

**Location:** *Burlington MA*

**Requisition ID:** *125542*