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Patient Service Representative
- Actalent (Bell, CA)
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NOW HIRING - PATIENT SERVICES REPRESENTATIVE
Home health company based in Bell, CA is looking for a patient services representative to join their growing team! Opportunity to join a dedicated team of individuals that are bringing high quality healthcare to the Los Angeles area.
Company Goals
+ Deliver high quality care
+ Prioritize the patient experience
+ Provide personalized care centered on the patient’s goals
+ Leverage a team-based, holistic model of approach to care delivery
Requirements
+ Bilingual in Spanish and English.
+ 2-3 years of experience in the healthcare field
+ Home health experience is preferred
+ Skills: appointment scheduling, insurance verification, EMR systems, answering phone calls.
Responsibilities
+ Maintains in office equipment and supplies, including reordering and stocking.
+ Keeps work environment (desk and reception area) clean, tidy and free from clutter at all times.
+ Ensuring an effective and efficient reception service is provided to patients and any other visitors to the clinic. This includes:
+ Addressing general inquiries
+ Appointment scheduling
+ Appointment confirmation
+ Demographic verification
+ Insurance verification
+ Co-pay collection
+ Check out process, procedures and re-appointment
+ Ensures that an efficient, professional and detailed handover to staff occur prior to leaving assigned area.
+ Ensures that all patients are registered in the EHR promptly and accurately.
+ Maintains the highest level of confidentiality, in accordance with policies and procedures.
+ Maintains situational awareness and advises patients of delays, offer apologies as appropriate.
+ Maintains end-of-day processes (i.e. cash collection, reconciliation, etc.)
+ Demonstrates an active concern for all customers (both external and internal) by responding to their needs and expectations in a positive and exemplary manner, thus promoting positive interpersonal relationships.
+ Promptly responds to requests for service with courtesy and helpfulness.
+ Listens attentively to and empathizes with patients, co-workers and supervisors.
+ Attends to patients, co-workers and supervisors' needs with a gracious and respectful attitude. Answers all questions with patience and professionalism.
+ Adheres to customer service excellence policies and standards.
Work Environment
Work in a clinic setting where you will be part of a team striving to make a significant impact on the future of the company. This position offers a contract-to-hire opportunity, providing a chance to establish yourself within a growing organization.
Schedule
Monday-Friday, 8am-5pm.
Pay and Benefits
The pay range for this position is $24.00 - $28.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Bell,CA.
Application Deadline
This position is anticipated to close on Aug 12, 2025.
About Actalent
Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email [email protected] (%[email protected]) for other accommodation options.
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