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Enrollment Support Representative II

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Job Description

Come Grow With Us

Grand Canyon Education (GCE) is a rapidly growing educational service company that has long been an industry leader in providing educational, operational, and technological support services to the post-secondary education sector. Formerly part of Grand Canyon University (GCU), GCE still works closely with GCU to benefit thousands of students, families, and the local inner-city community. We put people first, drive innovation, and do good in the community that we live and work in.

Join us at Grand Canyon Education! We are looking for a motivated Enrollment Support Representative II.

Compensation: $18.50 p/h

Who you are:

You are responsible for CRM customer management and supporting counselors, student auditing, bulk transfers, and monitoring EC Landing pages.

As an Enrollment Support Representative II, a typical week might include the following:

+ Complete all essential duties of Enrollment Support Representative I.

+ Complete weekly sweeps to ensure inquiries and students are assigned to the appropriate counselors, based on their desired program of study and/or demographics.

+ Conduct various daily audits to ensure inquiries have been assigned to the appropriate queues.

+ Assign rep codes to new hires, rehires, and employee transfers.

+ Monitor EC Landing Page for correct assignments.

+ Complete bulk transfers of records to new owners.

+ Depending on assigned work location, greeting visitors in the Executive Office, and creating meeting room reservations for executives.

The role might be right for you if you have:

+ CRM, SRS, Quick Connect and other university systems

+ Basic knowledge of Microsoft Office suite.

+ Strong and accurate data entry skills.

+ High school diploma or equivalent required.

+ Demonstrated customer service experience preferred.

+ Data entry experience preferred.

+ Previous experience in Enrollment Support

What we’ll offer in return:

* A career where your work genuinely makes a difference

* A stable income with a good salary

* Tuition Benefits Program

* Extensive training with team and management support

* Structured professional development plans and opportunities

* Outstanding benefits and work perks

* Collaborative and supportive team environment. ...and more

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

Apply Online (https://gcu.wd1.myworkdayjobs.com/en-US/GCE/job/AZ-Phoenix/Enrollment-Support-Representative-II\_R000062075-1)

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