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UNIVERSAL Technologies is seeking a Help Desk Analyst for a remote position based in Albany, NY, which could change to hybrid in the future.

WHO WE ARE

UNIVERSAL Technologies, LLC is a Women-Owned (M/WBE) IT solutions and consulting company focused on delivering enterprise systems that significantly improve our clients' IT performance. We work across the IT spectrum including Development, Business/Systems/Data Analysis, Project Management, Cyber Security, Network Engineering, and High-Level System Architecture.

We take pride in placing talented professionals on mission-critical technology projects that drive public sector transformation and operational excellence.

WHAT WE OFFER

Our W2 employees can expect the following benefits:

+ Competitive pay

+ Health/Dental Insurance

+ Group Life Insurance

+ 401K

+ HSA/FSA

+ Pre-Tax Transportation Program

+ Generous Paid Time Off/Holiday

MANDATORY SKILLS/EXPERIENCE

+ Bachelor’s Degree OR equivalent combination of advanced education, training, and experience will be considered

+ Minimum 3 years of relevant professional experience

+ Strong customer service skills with previous help desk experience

+ Experience in healthcare, Medicaid, and Long-Term Care

+ Proficient in Microsoft Office Suite

+ Exceptional written and verbal communication skills

+ Strong documentation, critical thinking, and analytical skills

SCOPE OF SERVICES

+ Assist end users with system issues via phone and email

+ Test system functionality to determine root causes of user-reported issues

+ Ensure program requirements, regulations, and policies are understood, documented, and followed across the Department and affiliated organizations

+ Review system usage and ensure compliance with program policies by individuals and organizations

+ Manage user-facing communications and review training materials for accuracy