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As a Microsoft Data Center Technician (DCT) Manager, you will lead a team of technicians, providing expert guidance on performing hardware deployments, diagnostics on equipment, and hardware decommissions. You will support technician performance, prioritizing technician tasks while monitoring Key Performance Indicators (KPIs) and Service Level Agreements (SLAs). This opportunity will allow you to model leadership principles, provide training to technicians, and accelerate your career growth in the process.

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DCT Manager, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development of all employees and offers training and growth opportunities including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications.

Our infrastructure is comprised of a large global portfolio of more than 200 data centers in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.

With environmental sustainability and optimization at the forefront of our data center design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

People Management

+ **Model** : Embody company culture, values, and leadership principles in daily behavior.

+ **Coach** : Set clear goals, support cross-functional success, and guide team learning.

+ **Care** : Build strong teams by understanding individual aspirations and investing in their growth.

Datacenter Operations

+ Guide technicians on IT equipment handling, infrastructure interactions, and standard procedures.

+ Promote ITIL practices and evaluate process changes to improve service quality and efficiency.

+ Ensure policy compliance, resolve operational issues, and provide feedback to management.

Service Delivery

+ Coordinate technician training and ensure access to tools and resources for task execution.

+ Investigate root causes of KPI-impacting issues and enforce quality checks and standards.

+ Validate post-task compliance and collaborate with partners to correct design or deployment errors.

Managing Service

+ Track and analyze team KPIs, share feedback, and drive performance improvements.

+ Manage escalations and collaborate with stakeholders to mitigate risks and ensure compliance.

+ Assign and verify completion of training across technician roles and advise on certifications.

Datacenter Work Environment

+ Lead safety briefings, ensure EHS compliance, and promote a proactive safety culture.

+ Enforce physical security protocols and manage access violations and incident reporting.

+ Foster team collaboration, share best practices, and monitor work impact across shifts.

Physical Requirements (Applies to but is not limited to US-based Data Center roles)

+ Occasional climbing of ladders.

+ Frequent climbing of stairs and/or ramps.

+ Prolonged standing.

+ Occasional lifting 50lbs. / 22.5kg.

+ Occasional push or pull 50-75lbs. / 22.5-34kg. with assistive device.

+ _Normal visual acuity (near, far and peripheral with correction)._

+ _Normal color vision for electrical work._

+ _Normal is defined via standard medical terms and applicable criteria._

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+ Embody our culture and values .

Qualifications

Required Qualifications:

+ High school diploma, GED, or equivalent and basic knowledge of computer hardware and components AND 3+ years experience supporting IT equipment or related technology or related experience working with teams

+ OR equivalent experience.

+ 1+ year(s) experience directing, supervising, or managing others or leading a project.

Other Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

+ **Microsoft Cloud Background Check:** This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications:

+ Associate's degree in Computer Science or realted field AND 6+ years experience supporting IT equipment or related technology

+ Bachelor's degree in Computer Science or related field AND 5+ years experience supporting IT equipment or related technology

+ OR equivalent experience.

+ 3+ years experience working in a production, mission-critical 24x7x365 datacenter environment.

+ Applicable certifications: Information Technology Infrastructure Library (ITIL) Foundation, ASICS/Inventory Control, CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC), Certified Data Center Professional (CDCP), Microsoft Certified Professional (MCP), Six Sigma Green Belt).

+ 2+ years experience leading a diverse team.

**Data Center Technicians M3** - The typical base pay range for this role across the U.S. is USD $75,400 - $167,900 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $105,800 - $185,300 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications and processes offers for these roles on an ongoing basis.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .